Hyatt Regency Kyoto

Very generous in space and amenity

朝食ではヴッフェスタイルではなく、お盆で供される和食を戴いたが、大変美味しかった

特にありません

הכל

Disappointing and overpriced stay at Hyatt Regency Kyoto – far closer to a rundown 3-star than a luxury hotel. The burger arrived with raw bacon, a clear food safety failure. Breakfast service was excruciatingly slow; drinks and the bill took forever despite repeated requests. None of the promised booking benefits – daily breakfast or the 10,000 yen dining credit – were applied, even after multiple unanswered emails to greedy, unresponsive management. The advertised Maiko performance never occurred. The “garden view” is nothing more than distant trees visible behind a window – guests cannot enter or enjoy it. Ongoing construction noise plagued the stay. Rooms were dirty and dusty, staff consistently rude, more interested in chatting with each other than assisting guests. I was overcharged for laundry and, despite accommodating their error by moving rooms mid-stay, received zero goodwill in return. Recent one-star reviews echo these issues. Skip this poorly managed property and choose somewhere truly worthy in Kyoto.

朝食の和食が美味しく スタッフの方がフレンドリーに お話してくださいます 快適なホテルライフで満足しています

Truly the worst experience at an Asian full service hotel that I have stayed at in the last year. Normally, the experience at hotels in Asia are wonderful with no request too large and willingness to move heaven and earth. Not at the Hyatt Regency in Kyoto. Zero Globalist recognition, with no upgrades, no separate check in despite very long lines, and did not honor guaranteed late check out. When I asked about an upgrade and mentioned that I was a Globalist, the front desk receptionist scoffed and said "I know." That was the beginning of the issues. What really made this stay horrible is that the heater was incredibly loud and kept me up all night because I either had to turn it off and freeze, or listen to it rumble and slowly heat up the room. Reviews claim that the room is large by Japan standards. This is false. The room was not large at all relative to the room where I am currently staying. I reached out to the front desk earlier today and have not heard anything back. A shame because Kyoto is such a beautiful city. I ended up deciding to skimp since it was just me when I should have paid for a better experience at the Ritz, Four Seasons, or the Six Senses I did see the Maiko performance that is on Tuesdays, Thursdays, and Saturdays. That was cool, but lasted all of 5 minutes.

駐車場完備 いい意味で規模感がちょうどよく スタッフが落ち着いて対応してくれる

朝食の日本食が少なかった気がする 利用客が95%インバウンドだったので なんともいえないが。