Hampton Inn & Suites Reno

Very nice hotel. Nice soft beds. Nice hot breakfast with waffles. Nice neighborhood. Lots of strip malls, with stores and restaurants. Nice indoor pool.The pool is cool. It is not hot, and it is not cold. It is cool. You can easily get used to it and enjoy it. The pool is a nice size. Nice and long. It is 3’ to 5’ deep.

This is was an absolute experience, with everything within the hotel great service and rooms and everything, Yeshu made the experience great and I will definitely be going back.

Me and my husband came in for a small trip last weekend and we were greeted at the front desk with an outstanding employee (Yeshu). He offered us over the top service. The rooms were very clean and just great service from everyone there. Would highly recommend staying here and plan on coming again very soon!

The room and service was awesome I recieved help from Yeshu who gave me great assistance. Would most definitely recommend and will be coming back.

Great customer service ! The fact that they had coffee and hot chocolate all day !!! Oh and they had breakfast!!

The fitness room too small

Unfortunately, our stay here was a huge disappointment. We booked a handicap-accessible room to be close to the hospital while caring for a relative after surgery, but the room was nowhere near ready for guests. When we walked in, there were buckets, tools, paint, and a chair left behind from maintenance work. I asked if the room was actually ready, but the front desk said it was fine and that the items were just “left by mistake.” Not a great start. Things got worse when we checked the bathroom — the handicap shower seat was damaged, the shower itself didn’t seem properly maintained, and there was a strong odor that made the bathroom unpleasant to use. When I went back to the front desk, I was told the manager wasn’t available and that no other accessible rooms were open. For a hotel that should be providing safe, clean, and accessible accommodations, this was really unacceptable. The next morning, I asked to speak with management several times. I was told they were not available to speak with directly. Even when I received the text and stated conditions were poor, I was never contacted; therefore, there was no real effort to fix the issues or make things right, which made an already stressful situation even harder. I had to eat the remaining cost of days and book another adjacent hotel which I highly recommend. Holding a higher member status didn’t seem to help ant this hotel either.