BlueBay Grand Esmeralda-All Inclusive

Honestly, it’s a place that you sleep and eat and drink and lay at. Likely there are some people who paid full price and I get the frustration with that… but as a first time AI goer and known as a very unpicky person, this place was just fine. I’ll get the main best and worst parts out of the way first… The worst part: chair distribution. There are too few chairs around the pools and psychotics who wake up at 5-6 AM to save chairs with their beach towels. Likely they are actually partying til 1-3 AM and dropping towels off as they bounce on their guts to their room but that’s unconfirmed. In any case, if you want a pool chair, you have to play the game unless you are fine laying out on the beach like we did. The best part: the people. Likely other resorts have great staff I assume so maybe this is a more widespread best part. Very hardworking staff especially the direct staff such the bartenders, entertainment staff etc… Honestly nothing specific aside from honest, hard work with good attitudes but to the point that it is the stand out part of our trip. The rest: It is outdated for sure, buildings and rooms need a complete renovation BlueBay is obviously not willing to spend. Fixtures, walls in general, etc all in need of complete redo but it is clean. I know others seem to have had more challenges but for myself, everything worked minus the condensate drain for the AC was plugged so it dripped on the floor. Floors quite noisy from above if you aren’t on the top floor and wifi was hit and miss. Food was good and drinks were above boozy. The trope of watered down drinks was not found accurate here. The restaurants were good especially the French and steakhouse ones. People complained about everything under the sun at the pool from the chair types to the coatis that popped up sometimes. I loved seeing any wildlife but I realize most people visiting are 4 ply soft so things like that send them into a tizzy. Frankly, some of y’all(most) need to get a grip and re-evaluate how you treat staff, view the bad parts of life and your overall entitlement. I saw so many people bent out of shape over such menial issues and then take it a step further to take it out on the staff who have no control. Grow up. Thank you BBGE staff.

My stay has been fantastic. #1 is the staff- they are all fantastic. That always greeted us with a smile and a hand in their heart. I found that very touching. The rooms were clean and roomy, you could always could find something at the buffet to meet your needs and every restaurant was good. Yes there was the weeds at the beach but how can you fight nature. The pools were warm and inviting and the grounds were beautiful. Yes, the resort as a whole needs some maintenance but for the cost, it was great. Special accolades to Deysi- the server at the small pool who was warm, friendly, remembered your drinks and always had a smile. I loved her. Great people are the heart of every successful business. Thanks to all.

This resort is decent, however, not a 4.5 star as it was rated. Elevator not working in our unit, no one to assist with bringing bags up 3 flights of stairs. Food was hit and miss on occasions. Not likely to return to this resort if ever in the area again. With that said, staff were nice, the yards were fairly well maintained, and was still a nice place to go to get away.

I wasn’t happy with the resort at all and my stay just kept getting worse. Some staff spoken excellent English, but many in the restaurants and bars spoke very little which was hard work, but it is what it is. Buffer food terrible, you will struggle with children unless they’ll eat anything and you will struggle if you’ve any special dietary requirements. À la Carte all need to be pre booked early, or forget it. Don’t be surprised if you end up laying around the pool on the grass or concrete as they need to double the amount of sun Ed’s to have anywhere near enough. People are getting up at 5am to put their stuff on one, by 6am you’ve no chance of even getting a concrete subbed in the pool. Take your own beach towel and they want $30 if you lose yours and they are frequently getting stolen. Don’t leave anything valuable as it will be stolen. Don’t even leave trainers by your subbed as the chances of them still being there after you swim is low. Rooms are adequate, but worn, nothing special, think old Travelodge that’s in need of a refurb in England. Be careful as we learnt the hard way - patio doors are not secure. We were robbed as our patio doors were forced. It happened after I’d packed to go home so I’d emptied the safe of my watch, jewellery, sunglasses and other expensive items to put them in my case. I went to the lobby and my husband popped out for ten minutes to get drinks, he’d wanted the charger so when I got back to an open case and a few things on the bed i thought he’d been in there and simply thought to myself he should have been more careful. The bell boy was there to take with transport so I quickly tossed the odd bits in the top not wanting to keep him waiting and left. On our return home I went in my hand luggage bag to get a bottle of perfume I’d brought for a friend YSL for over £100 and it was gone, I was very upset as she’d helped me so much with my children and pets whilst I was away so I wanted to say thanks. Then I noticed a zip was open on a small purse, I then found my other little clip purse I’d had 150 dollars in, gone. It was only then the penny really dropped, we’d had our room stolen from. As I started to go through it I got more and more upset as I realised how much was missing, the most had been taken from my cabling bag as most of my valuables were there as that was staying with me. My Chanel watch, a Chanel box with multiple pairs of designer earrings including serval Chanel pairs , two Dior, Gucci, Vera Wang, diamond studs, diamond nose stud, other nose studs, my favourite Chanel pearl sunglasses, Ralph Lauren Sunglasses, Rebook trainers and I think it was a women or at least one was as two pricey mascaras, new Olay face cream, Body Shop hand cream and a few other cosmetics were gone. A man wouldn’t have been as likely to spot the pricier bits like this to collect. My husband then looked to find his brand new trainers, never worn were gone, 2 designer shirts, Dior Savage aftershave a recent gift gone and lastly him Ray Bans. Oh plus my ruck sack he had used for the holiday, something to carry the spoils away! Gutted. In highlight I shouldn’t have taken half of it, but I don’t have cheap costume jewellery etc and why shouldn’t I wear nice things if I want to. My husband and I have worked hard for our thing so why shouldn’t we enjoy them on our holiday. Since this I’ve looked and there are multiple reviews online saying the same thing, there are many rooms that have been targeted, even stuff like passports from the room safes are being stolen so the theory seems to be it’s likely to be staff, possibly security. Thinking back our patio doors were open, i thought my husband had opened them but he’d only just returned himself. I’ve emailed the hotel and they’ve not even bothered to respond, maybe they are just used to it! Not like we can pop back and complain. The holiday itself was poor, but this has upset me greatly. I treasure my things, many gifts, very disappointed.

This property is falling apart, general repairs are not being done. our room had mold and blood on the curtains and it stunk really bad. the food is off and sour tasting. everything is grimy dirty, the rooms, restaurants, bathrooms... we booked 7 days, left after 2 Sunwing lists as 4.5 stars -- that should be illegal -- 0.5 star in reality

l'un des ascenseurs en panne

The grounds were well kept

Rooms old, dark and depressing. Not enough chairs or beach loungers, elevator did not work in building for entire stay.. food tasteless, repetive and uninspired..

Mediocre resort, wouldn’t recommend and wouldn’t choose to stay there again.

Staff was good. The resort itself has a swap on it so lots of mosquitoes. It’s a average resort

El lugar es hermoso, lleno de naturaleza y animales, súper limpio y el personal lo más amoroso y amable del mundo!!

No tenía mucha variedad de fruta. No era fácil conseguir una banana!

Que nos cobraron $500 pesos la limpieza de una sabana, en la habitación de mis suegros, estaba manchada con Popó y hasta al día siguiente lo reportamos, ya que de noche no lo apreciaron mis suegros, por eso hasta al día siguiente se reporto y aun así lo cobraron