BlueBay Grand Esmeralda-All Inclusive

Nous avons passé un merveilleux séjour au BlueBay Grand Esmeralda, et l’équipe du service VIP Concierge a vraiment rendu l’expérience encore meilleure. Yulissa et Alex ont été incroyablement gentils, attentifs et toujours prêts à nous aider pour tout ce dont nous avions besoin. Leur service a rendu notre voyage fluide et sans stress du début à la fin. Merci à vous deux pour votre gentillesse et votre professionnalisme — nous avons vraiment apprécié votre aide et nous reviendrions avec grand plaisir. C’est un hotel en respect et totale immersion avec la nature et les animaux! 😍

Staff very friendly

Air conditioning unit wasn't working. Tub was too deep hard to hit in and out of.

My second time at Blue Bay. This time we took our e adult children and they also enjoyed the all inclusive resort. Staff is always very pleasant and professional .We enjoyed the great food at all the restaurants. We are already planning another trip for later this year

Todo

Nada

Resort bien entretenu même si les chambres sont un peu vieillottes. Personnel très plaisant La grande piscine

La plage de l'hôtel n'est pas très belle En plus problème de Sargasses mais l'hôtel n' y peut rien. 2 ascenseurs en panne bâtiment 4 et 5 durant 10 jours Buffet de qualité moyenne Les restaurants sont corrects

La comida, la atención de todo el personal, las piscinas, mar privado, en general casi que todo estuvo de lujo

Las habitaciones están viejas, las camas con olores, hay cucarachas en las habitaciones, cunas para bebés muy chicas

Excellent access for wheel chairs & mobility devices. Great staff.

The facility needs some maintenance and updating. The shower in the bathtub wqs not easy to get into or out of.

I booked this trip through Air Canada Vacations, and I feel completely misled about what was sold to Canadians. The reality of BlueBay Grand Esmeralda is nowhere close to what’s advertised—and it’s frankly unacceptable. From the moment we arrived, it felt like stepping into a neglected, run-down property. The lobby was dark, worn, with paint and pieces of the walls and ceiling literally falling apart. This is not a minor cosmetic issue—it reflects a complete lack of upkeep. Nothing about it resembled the bright, polished images used to sell this resort. We were greeted by disorganized, unwelcoming bell staff, followed by a front desk that was equally unfriendly—unless, of course, they were trying to upsell you. I paid extra for an “upgraded” room (after not having taken a vacation in years), which turned out to be a complete waste of money. We were dropped off at our building with zero assistance for luggage. Fine—but then we discovered the elevator was out of service, so we had to drag our bags up three flights of stairs ourselves. The room? Clean—but that’s the only positive. Broken tiles throughout, a patio door with no handle (you have to force it open with the palm of your hand), and a door lock that didn’t work, which made us feel genuinely unsafe. The balcony divider was crumbling, offering no privacy whatsoever—I was essentially sharing space with strangers. The beach was the biggest failure. Completely unusable. Piles of rotting seaweed—feet deep—covered the shoreline, with a stench so strong it made being near the water unbearable. I never stepped into the ocean once during this trip. The pool wasn’t much better. Getting a lounger felt like a competition. If you weren’t down at sunrise, you didn’t get a chair. That’s not relaxation—that’s stress. Let’s be clear: I understand all-inclusives are not five-star luxury. I manage my expectations. But this isn’t about expectations—this is about outright misrepresentation. Air Canada Vacations is selling a product that does not match reality. If you are going to market and profit from these resorts, you have a responsibility to accurately represent them. In this case, they failed completely. Canadians work hard for their money. What’s being delivered here is not just disappointing—it’s misleading. Do yourself a favour: book somewhere else.