Mercure Bedford Centre Hotel

Tbe location of the room was nice. Not far from reception and on the ground floor, with a side view of the river.

The bathroom was not clean. The toilet flushed intermittently, which was unhyginic. The razor plug in the bathroom did not work so we were unable to charge Tony's razor or my tooth brush. There was very little space to hang or store clothing. The kettle was stored where clothes could be hung and little space to move the kettle and cups to another place. The room was cold and damp and it took time to get the heating to work. The bathroom had no ventelation, adding to the dampness. We have stayed at many Mecure hotels here and in France but the quality at this hotel was not of the same standard. In fact, we stayed at this hotel in February, this year and we felt the standards had declined, especially. We also found the standard of the breakfast poor. Staff were slow to replenish items and the quality was poor.

Staff were pleasant

Close to town

Polite and patient concierge who accepted that the price that they were going to charge was wrong (they wanted an extra £20 for a pre-booked room ). Breakfast was plentiful and in a very pleasant room overlooking the river. Good showerroom but had a stale smell to it and extractor fan not working.

The fact that I had to prove that the room price was wrong. Also, the room was advertised as having a 'panoramic view of the city" - all we could see were the air-conditioning units on a flat roof next to the bedroom

Location

Had to get pass key for room reloaded EVERY DAY so I could get in my room

Ive stayed at this hotel a few times when visiting family. Like the hotel, location, breakfast & facilities.

On this visit there were dirty plates & cups left outside our room & only half a toilet roll. Informed reception & it was sorted.

Decent

Nice and in a perfect location

The room was not clean. In shower room had a used pampers and toilet paper from previous guests and the sink was blocked.