Zalagh Parc Palace

We were booked into the Zalagh Parc Palace Hotel, as part of the Europamundo package for Morocco, and it was a stark contrast to the other hotels we stayed at, which ranged from 3 to 5 stars and met their advertised standards. While the decor at Zalagh Parc Palace is good, the attitude of the staff is utterly unacceptable. They were rude and unwelcoming, creating a negative atmosphere. The food was disappointing and sub standard for a 5 star. While every other hotel in Morocco provided at least one complimentary bottle of water in the room, this hotel refused to provide even a small bottle of water in the room, insisting that they do not provide water to the Europamundo group, but some other groups were provided water, and thus directed us to buy it from the Bar or elsewhere. I strongly advise avoiding this hotel if you want your stay in Morocco to be enjoyable and welcoming.

They boast 5* and it probably was many years ago. You can tell from the reception rooms it was obviously somewhere really special in its day. However the rooms are a let down. Old tired furniture, poorly maintained items, no safe boxes (apparently some rooms had them but you could lift them up!), air con poor.... with some good maintenance they could make the rooms so much better. Buffet style food.... salads in the evening were good but very little choice in the way of hot dishes. Breakfast also not much choice and the egg station was not open at all during my two mornings.

Customer service is excellent and room service

WARNING ALL TRAVELLERS *********************** I would like to seriously warn all travellers to Fes before booking this hotel. We have just returned from a trip staying in this hotel and me and my wife, who have visited Morocco many times, and infact are very frequent travellers, are deeply shocked at our experience at this hotel. The staff is unbelievably agressive, my wife was physically attacked by one staff, the next day the so called 'manager' was shouting at her for apparantly not having paid for something, which she had of course and all was clarified. but no apology, nothing. next day we caught one member of staff stealing something that belonged to us, first he pretended he didnt and only after pursuing very strongly, he handed it back. things like this kept happening and we were very close to involving the police by the end, which however we also know in morocco would have been no help. But yes - women especially BE AWARE of staying in this hotel - the male staff here have a very serious problem with treating women respectful. Out ot travelling in over 150 countries this is easily the worst hotel we have ever stayed in.

Rooms

Pillows