Country Inn & Suites by Radisson, Newport News South, VA

Your rooms are filthy…this is not what advertised on booking.com and I have images to prove.

Nothing to like….the staff was dismissive when concerns were raised.

It’s location

The carpet in the room was dirty, mold in bathroom and the overall smell in the room was moldy as well.

Nothing I had no choice to stay there

The front desk was rude my room i booked for had no ac no other rooms available unable to help me rushing me nd forced me to stay with bed bug droppings no tv ac not working properly

Not much

Booked my room, got to the hotel only to find out that my room had no working AC and was told I could not be moved to another room with working AC because my reservation didn't match that room type. There was a couple who checked in right before me and they came back immediately to get another room because their room smelled of smoke and they were given another room immediately. i asked for their old room that smelled like smoke but had a working air conditioner event though i hate smoking rooms but I wanted to be cool. The guy at the front desk said no and he could bring me another fan (there was already one fan in the room). If I had another option I would have left but he 'said' they were booked up but how are you booked up when you have rooms to swap around when needed? I was there and know there was another room available but was not allowed to have that room with working AC. Paid WAY too much to stay at this hotel. On top of this - every floor smell of marijuana

The room was clean.

Everything outside of the room was dirty. We went in to use the pool and you couldn’t see through the water. We went to get breakfast and there was no drinks available in the counters were dirty.

Nothing!

The hotel smells like mold! The rugs are GROSS! The pool was dirty towels everywhere no clean towels also smelt horrible.. also breakfast was a joke! They ran out of milk and no employees to be able to get more! Eggs were watery NOTHING to drink besides coffee! Also very dirty! We had dirty towels in our room and old food sitting in the microwave that smelled like Death! I was ready to ask for a refund but sadly had somewhere to be in the am and didn’t have enough time!

Overall, the room was spacious pretty clean. But the whole hotel needs maintenance, and there was a lot of cracks and broken areas in the room. The TV have issues not a lot of channels. Options

All of the cracks and the floor in the bathroom, broken towels.We first got there, he was washing tail.So we didn't have any towels in our room