Emerald Shores Resort

Let me start by saying I love Emerald Shores and have come and will continue to come here for years. The staff is lovely, the beachfront is wonderful but there are definite rooms for improvement. We stayed on a non beachfront facing room for the first time and the condition of the room was the worst we’ve had at ES. The shower handle was broken and spun in circles only allowing it to be turned off and on, not adjust the temperature. The electrical outlets near the couch and also on one side of the bed did not work (nor did the lamp on that side of the bed). The cover ok the bed was very odd, I couldn’t tell if the feathers in it had clumped in to small hard circles inside the cover or what but it was awful and needs replaced. The hottub was full of sand and no one vacuumed it that we saw in the 3 day period we were there (pool also had a lot of sand). The staff is so sweet and we really love this hotel but they need some time to work on little things around the hotel. Still a great place

Very friendly staff and great hotel. Only bad thing…tiki bar is not open and the fire places are only during certain times of the year. Seeing the picture on the website made that little misleading.

Older property, couch in the room had some nasty stains on it and although we saw the staff adding chemicals to the pool often, we never saw them vacuum it and it needed it. The 2nd day we turned down room cleaning because we were still good after the first night, they did not come by at all on the 3rd day. The pictures show gas fireplaces with seats around them and a tiki bar for nice ambiance however, the fireplaces were not functional and the tiki bar was never open for service throughout the busy 4th of July weekend. Outdoor patio was nice facing the ocean so the view was great.

Too many things that were broke or not working properly.

The refrigerator did not work. The water was a very poor in the shower. The hallway smelt like dead fish

Very easy getting around and staff was helpful. Easy to get on and off the beach.

Unprepared and unwelcoming staff. The apartment had a very strong bleach smell on the floor. The lampshades were stained, and the TV didn't work. Trying to call the lobby, the phone didn't work, only to realize the problem was that the cord wasn't working. Breakfast was the worst I've ever had. The refrigerator had a lock, four folding tables to serve the entire hotel, all or almost all of the security cameras were rusty and unusable, and the tiki beach was out of service and rusty. People smoked heavily throughout the pool area. hair on the floor and bedside table

Hotel smells bad room didn’t seem like they cleaned. Had hair in bedding and hair stuck to shower walls. Tiki bar wasn’t operational. Lady at front desk in the morning was very Rudd. The free breakfast was nothing more than packaged snacks

Great stay

It was ok!