Royal Thurso Hotel

Not great quality, basic

Apart from head receptionist in foyer. Many of staff need some customer service training especially in dining room.

Absolutely nothing, it was the worst hotel I’ve ever had the misfortune of staying in.

Everything from the minute I walked in the door.

Ligging centraal in Thurso, privé parking, Kamer was schoon.

Te heet, er moet veel gerepareerd worden, personeel niet altijd vriendelijk.

Goede bedden en goede douche (genoeg druk op het water en dadelijk goede temp)

Oud en versleten. Personeel was niet vriendelijk en niet enthousiast. Deed gewoon simpel hun job zonder beleving. Overal dik tapijt (allergie...) En verwarming stond overal in't hotel te warm en kon op de kamer niet zelf geregeld worden

.Nice surroundings and location.

The situation in the restaurant for breakfast was total chaos, we stayed 3 nights breakfast was chaotic every day

👍💚

Wszystko

The waiter whose name was Liam was very helpful and tried very hard to help. Lady behind the bar very pleasant

Bedroom was very dusty, especially bedside lamps, towels well used, bedroom in need of a refurb, there is no lift and its a long slog to get to top floor, reception staff need to be trained better, they give customers incorrect information. Not the most dog friendly hotel.

Le rapport qualité/prix

Le petit déjeuner et le côté « usine » de l’établissement, les équipements défraîchis… Le manque d’attention de certains personnels.