Hotel am Augustinerplatz

As per the email I sent the hotel and had no reply to: Your website says "Box spring bed with 1.80 x 2.00 meter Supreme mattress" but the video, pictures and reality was 2 single beds pushed together, with 2 single duvets, neither of these things scream luxury. Marshall Music Box - not in our room. 70 international TV channels - no, TV in the seating area didn't work all the time and unless you count Austrian channels then all were in German. The Hotels.com listing showed a balcony, this was the MAIN reason I chose your hotel so was very unhappy to learn there was no balcony. I was more upset when my partner was told there was no smoking on the balcony anyway as that is not why we choose a balcony and the simply assume that is rude. It did appear someone had smoked in our room given the burns on the sofa bed. Hotels.com states 'Full-service spa - Hot tub - Massage - Sauna - Spa open daily - Steam room' on site, we gave up asking about facilities at the hotel and could not find that ourselves. Obviously we were not told about such things, or the 'tour and ticket' assistance alluded to. I checked in online, the digital card didn't work so I checked in again outside and got charged the full amount. The process failed but it turned out we COULD have just gone to reception, so in the end we checked in 2.5 times and paid twice. The second payment was refunded but that is still poor. Reception staff told us nothing, not where/when breakfast was, not how to access the gym, and then not the nice things most hotels do like circle on the map where the hotel is and where the main tourist spots are. Of the 4 days we stayed breakfast was available once. There was a note in the lift and on the breakfast room door on 1 day but not the others, we were not advised where we could go close by to get anything, there was no apology. We were told the hotel was fully booked so not offering breakfast seems poor across the board. Room was supposed to be soundproof but we could hear people in the room next door and in the corridor. One of the bedroom lights didn't work. Housekeeping came once, which is fine, but we only had 2 coffee pods for 2 people and 4 days stay. We have to ask for more twice. We had to ask for a kettle, one is clearly shown on your site and Hotels.com, put on listing "at request" as with iron and I'd not mind, but having to go to reception time and time again just gets boring and shows there are simple things just not being thought of. The digital card never worked for either or us, why offer that if they don't work. The plastic cards stopped working even when we kept them away from anything else that may interfere with them. In the 'guest' toilet there were bugs all the time, no idea how they got in but it just made it feel grubby.

Standort!

Fehlt etwas die Ruhe/Strassenlärm hört man doch!!

Sehr freundliches Personal Gute Lage zentral und zu Fuss und per S Bahn alles einfach zu erreichen grosses Zimmer Frühstück hatten wir keins - kann ich nicht bewergen

Auf der Bettunterlage sehr viele verschiedene Haare Kopfkissen gelb - müsste ein Protektionskissen drauf sein bevor der Bezug drauf kommt - würde helfen :)