Diana Palace Hotel Zakynthos

A nice stay but could have been better. We were lucky to be upgraded to a suit with a private pool, the room was lovely, clean, the pool was great although lost the sun by 2pm. There is only air con for some of the day (unless you pay) which was fine as the room was always cool & it’s eco friendly, but it’s worth noting. The beds were advertised as a king but we had 2 singles pushed together. Our room had a mini bar, which isn’t included in the all inclusive (I checked with reception and they confirmed it would be extra charge) but they don’t even add fresh water daily. There were 2 frozen bottles of water in the fridge but they had both been opened already!! The pool suites are down by the kids pool which has a bar which is handy but this closes at 4pm. After 4 the nearest place for a drink (including water) is up the hill at main pool. Reception staff were lovely and always really helpful. The lady running the bar in the lobby was very sweet although absolutely overworked. She needs a second pair of hands to help her because she does everything and that means there’s often a long wait for drinks. Also bars close to all inclusive at 11pm (pay bar until 1am) which means at 10:45 the bars get busy!! It also kills the atmosphere as no one wants to pay for a drink at an all inclusive! Food is ok, tastes pretty good. Would have liked more Greek than on offer. Didn’t use main pool due to private pool room but definitely not enough loungers. Generally felt more 3* than 4*

Nice and quiet and very friendly people

Langt fra like fint som bildene. Book denne fotografen til ditt neste boligsalg😉 Hotellet krever €10 per dag for hvert rom, for bruk av AC. Vi er en familie på 6 personer som hadde 4 rom totalt. Ved ankomst fikk vi beskjed om at 1 av rommene måtte byttes 4 dager senere grunnet overbooking. Den første natten satt det flere fugle-babyer fast i taket på min brors rom, som på morningen datt ned takluken og inn på rommet hans. Hverken min bror eller fuglene fikk hjelp av hotellet. Vi sa ifra med en gang om hendelsen, men ingenting ble gjort. Broren min måtte dele rom med en annen i familien, og hotellet sa de ikke kunne gi han nytt rom på 3 dager eller noe kompensasjon. Vi ble møtt av en veldig lite hyggelig og uprofesjonell manager da det ene rommet skulle byttes og vi nevnte situasjonen med fuglene, og ble kjeftet ned og fikk beskjed om at vi var del av naturen og da kunne dyr bo overalt. Totalt ansvarsfraskrivelse ovenfor oss og fuglene som ikke kunne fly ennå. Hver forberedt på kveldsunderholdningen på hotellet som går fra kl 22:00-23:30. Umilig å ha med barn som skal sove tidlig, for underholdningen, som stort sett er sang, er ekstremt høy. En av grunnene til at jeg valgte denne hotellet er også fordi det var så mye skryt av maten. Hver forbereder på lite utvalg og mye av det samme hver dag. Veldig hyggelig staff i restauranten🙏

Our room was double booked when we arrived so we were shipped out to another hotel for the night. Not exactly what you want when checking in. Spoilt the first night of our holiday.

All the staff went above and beyond their duties Stathis even remembers your name and what you drink on the first meeting!! You are made to feel like family by all the staff and I would not hesitate to come back. The rooms were spectacularly clean and the cleaning staff respected your privacy and always spoke

Just returning from a great stay at the Diana Palace hotel. We stayed in double deluxe rooms. Both rooms were beautiful and kept so clean by the lovely cleaning staff. One thing I would say is we had one room for 3 teenagers and it was very compact for them and the camp bed more suitable to a child. The food was what you would expect from an all inclusive. Some good choices for everyone. The time limits and choices for snacks weren’t ideal. But there are shops nearby to cater for all needs. Ian Roberts the concierge is such a wonderful man. He sorted a private boat trip for us for a reasonable price - would highly recommend as for a family of 5, it was a much better option and a cheaper option than one of the organised trips Ian also recommended a fantastic restaurant with amazing views (Target) just 2 minutes away in the complimentary car. Nothing was too much trouble for him if you needed it. Everywhere is reasonably priced with good food.

Disappointed to pay for air conditioning all night so paid 10 euros per day extra .

There is absolutely nothing negative I can say about this hotel

Nausica (Reception) was perhaps one of the best we’ve had the pleasure of meeting… thank you. Hotel was nice, we had a room with jetted tub. Nice spacious room, while the single beds we’re comfortable they are not great. Found them too small for average adult and they move about..( mind the gap). Room was generally quiet, you don’t hear any noise from surrounding pubs or traffic. Our neighbors occasionally played loud music or movies while using their spa which was a little annoying. Jetted tub stopped working 1 day, sadly no one came to fix it when reported, luckily it started working the following evening. Meals were varied (enjoyable) with some Greek dishes, same for breakfast. Desserts tended to be more or less the same things. Bars were always busy but you only waited a minute or two. Marcos is a true barman, remembers your name an preferred drink ( so many guests) with lots of one liners (entertaining). Pools are ok and we were glad to see the hotel TRIED to enforce some rules on booking sun loungers. Early October there were always a couple free. On occasion there were children by the adult pool but we did not see them there for long. Only other negative (not hotels fault) was some guests are inconsiderate. A large welsh group held sun loungers tables and chairs, they were make call and playing videos via speaker, took multiple drinks and left them, filled multiple plates with food & dessert but did not eat it. Would definitely return

We had a lovely time and the staff were very nice.