Diana Palace Hotel Zakynthos

We loved our stay here, we stayed 4 days for our honeymoon and it was amazing. It was on a nice shopping strip with a lot of restaurants and stores. The staff was super sweet, especially Thanos, he was so helpful and funny. We paid for the all inclusive which was also amazing with Marcos who made being in the lobby a joy. The pool was clean and always had such a good vibe. I would definitely recommend this hotel!

The location is great!

We stayed in a 2 bed apartment, which was located in the best part of the hotel, top floor and looking out to sea. The rooms were basic and old fashioned (but I believe the standard hotel rooms have been updated). One bedroom had no TV and there was only 1 wardrobe between 4 adults which was a bit of an issue… Central location, and updated communal areas. The all inclusive was a bit confusing, e.g when eating times were, what drinks were included and till what time (e.g you pay for cocktails except for 1 each day and all drinks are charged after 11pm!) The juices were heavily watered down and food options were a little repetitive in an evening but plenty of options to eat out which we preferred. Friendly staff

3 star at most. If that. The pool seriously needs some deep cleaning, green scum all along the sides, the staff were friendly especially Lina at dinner service who always ensured we had a high chair available. Food was very monotonous, After the 3rd day you can guess what will be there for breakfast and dinner without being there. Out of 7 nights there was only 1 night of entertainment on the Sunday evening. No sunbeds available as everyone will put a towel before 8am and not use it throughout the day. Ridiculous behaviour. If you’re still by the poolside between 5:30-6pm expect a very disgruntled man throwing around chairs putting them away so that you leave for closing and will also remove your stuff from two chairs and the table and place it on 1 only to put away the other chair, bearing in mind there were 4 of us using two chairs. I would not be coming back.

Location1excellent,entrance up a side street,another entrance on the main road. Beach/sea 5 min walk. Bars/restaurants all around the hotel. Quiet at night. Can’t hear traffic/music etc. Lovely well tended gardens. Staff are very helpful. Man on reception very friendly. Cleaners say hello. Restaurant clean & spacious, outside area if wanted. Breakfast same everyday but lots of choices in buffet. Didn’t have all inclusive so can’t comment but with the abundance of lovely restaurants around wouldn’t use this. Pool area nice but sun-beds are gone by 8:00am if not earlier so couldn’t get one. The all inclusive lot have got there first. There were some people who must’ve stayed in the hotel all the time we were there getting their money’s worth of “free” drinks etc. The room is very nice with comfy bed,walk in shower, wardrobes light up when you open the door and a balcony. We had hairdryer, iron & board and safe in the room. Now for the bad bit, the air conditioning!! It was broken and we didn’t have it for 5 days. I complained to the reception and he came up straight away and said we had the temperature too low!! And turned it up. Another 2 nights of sweltering heat and having to get up and shower in the night then wrap myself in a towel. Then suddenly at 9:00am on the morning of day 6 we get a bang on the door and a man has come to fix it. It had to have a whole new unit. We had to endure 5 nights of sweating and uncomfortable sleep. No apology or gesture of good will.

Muy limpio todo y la comida muy rica y buena atención

We use this hotel for last night of our holiday after one week of sailing in Greece. It has good price/service balance. After our arrival everything was good, aircon worked, for the price what we paid we were satisfied. However we were surprised when we returned to the hotel from the city around midnight and aircon doesn't work. I asked on the reception why it is happened and reception staff asked me if we have all inclusive package otherwise I have to paid for aircon. That's not nice from them, because in Hotels.com condition is aircon included in the price. Our feeling was that the receptionist guy want to get some amount of money. I have to find an email where was confirmed that aircon is included in the hotels package.

The property is very dated lots of mosquitoes the drainage system in our room was very bad, the bathroom had a sewage small. The sunbeds are old and dirty. The food was the same stuff during all the meals, a repetition every day, However the pool was lovely.

Fantastic staff, great clean place

Great value for money and entertainment staff !However only one news channel in English!