Shangri-La Suzhou

Lack of proficient English did not stop the lobby front desk and lounge team from striving hard to meet my needs request in having a comfortable stay. Duty Manager was delightful in acceding to my request as out of ordinary which demonstrated how backwards they will go to delight the guest; thank you. Management staff were attentive on lobby floor wanting to assist me without me even asking, bravo 👏. Next time must come and stay longer than overnight.

A/C not adjustable

I hope this message finds you well. I am writing to express my heartfelt gratitude and share my wonderful experience during my recent stay at your esteemed hotel. From the moment I stepped into the enchanting lobby until the day of my departure, every aspect of my visit surpassed my expectations.

We stayed for 7 nights in a deluxe twin with b/f. We like: 1. the room is spacious, bright & clean. Plus hi-ceiling with nice city view. 2. well equipped: great air- con, auto blow dryer, smart toilet seat, air purifier. 3. Bedding, towels, fragrance are great Shangri-La standards. Upholstery a bit aged due to gold color rather than say dark brown, but really no complaint. 4. Nice pool & opens till 11pm! I swam everyday. 5. Impeccable services from front desk, cleaning ladies, repairmen, waiters, concierge (Peter Zhuang knowledgeable, helpful & presentable) & pool (lifeguard Jack Suen pleasant & so dedicated). Everyone really tried to please and made our stay so fantastic. I joked that the best thing on our itin is the Shang (kidding, Suzhou private gardens are unbeatable). 6. Originally, we didn’t book b/f. How could you eat in the same place for 7 days?! Actually you can when the selection is huge and quality is good in an ultra hi-ceiling cafe. Not to mention incredible value. 7. Location not in old city, but MTR just across the street and a big shopping center too. We only used taxi though and never paid more than RMB35. Easy to hail a cab though using apps a bit cheaper. Gaode Map 高德地圖 is useful. RMB35 to Suzhou train station (20 mins) by hailing a cab. The only shortage: wifi bandwith not enough to download photos. Generally, Shangri-La has good standards in China, but this one is truly impressive. Sight-seeing tips: the small private gardens (like 艺圃) have higher artistic value and far less crowded to enjoy. Avoid Hanshan Temple 寒山寺 (totally commercial). Pingjiang Road (平江路) is nicer than Shangtang Street 山塘街 (very touristy). A fabulous Chinese tailor shop if you fancy hand-made silk Cheongsam on PingJiang Road.

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