Hilton Garden Inn Yakima Downtown

Service

Room smelled like mold around the fridge. Staff couldn’t move me because the hotel was full, so we kept the window open for 2 days.

Let the record show, I love Hilton properties. I am a Hilton Gold Member, but I feel compelled to warn the travel community that this property needs a Management Review as the front desk staff is not the quality you expect when you stay at a Hilton. We were in town for the State Dance Championships from 03/27 to 03/29/25, confirmation #3201624328. We recommended this hotel to the entire team as we stayed there in 2022 and had a great visit. However, both families that took our advice and stayed there were harassed by the front desk staff and told they didn't pay for breakfast, even though it was clearly on their Hilton reservation on their phones. Instead of de-escalating the situation and just giving them their breakfast coupons, both families were met with resistance as if they were trying to steal a hotel breakfast! Hence, I am hoping this review will lead to some better training for the front desk staff. On Friday evening, there was a large maintenance truck under our window on the parking lot side, running something sounding like a pressure washer. I should have taken a picture of the truck and recorded the sound, as the next morning I asked the front desk why maintenance was happening at 11:30 at night? The front desk person on Saturday, 03/29/25, around 9:45ish, a blonde with an Eastern European accent, gaslighted me and said no truck or maintenance had happened last night. Once again, Hilton training is needed here. Don't lie to a customer's face, just tell me what was going on. Obviously, this work needed to be done, so just tell me why an air compressor truck was under my window. The fire alarm that someone pulled on Saturday morning was not the property's fault, but it did not add any pleasure to an already poor stay. I hope this leads to Hilton Quality Customer Service Training for the front desk staff.

Parking is very tight and minimal. That’s about the only thing I can complain about. Everything else is amazing

Love this place!

We stay here every time we go to Yakima…

Breakfast was good, and we requested for an omelet with veggies and it was served hot on the table. I would expect a more better coffee/tea options.

Coffee. I would expect a more better coffee/tea options. The room was not equipped with a working TV connection. I was not able to see any channels and also I think nowadays every TV should have YouTube at least. I was having hard time to keep my baby calm as he likes baby cartoon while feeding playing etc. Also I was having hard time to find the cart to move out luggage from room to parking. I think that's a bit of a challenge if you are carrying few luggage bags.

The staff who checked us in was not welcoming. She did not smile or say hello or thank you. We had to initiate check in. The homeless was loitering in the parking area and front entrance. With no to tell them to go away. The one at the front entrance had feces all over his backside while his pants were down.

Good hotel for families and clean!

This is a great hotel for business travel. Outlets work, room is clean and staff friendly.