Americas Best Value Inn Jonesville Hillsdale

When I checked in, we did not get two rooms together, even though we signed up months ago. Also, a man who works there walked though the lobby into the near bathroom, and proceeded to pee without closing the door. We were promised a continental breakfast every day when we signed up. There was not continental breakfast. My room was missing soap in the dispensers, and the other room had ants that bit someone on the leg at night. They didn’t clean the rooms between nights, or even offer to. They just changed dirty towels. It was clean when we got there, though. I would not go back or recommend this hotel.

You kinda got what you paid for. The room was too bad but the floors were very dirty. We would stay again but we would also bring our own broom and mop

The room was not a smoke free room. The bedding was filthy.

Good customer service

Na

When we went to the room it was filthy, there were little black droppings on the bed, not sure what it was. The room was not clean, we went right to the desk to tell them we were not staying there. They charged my credit card anyway, I called for the manger 3 times and they will not return my call. I am disputing the charges today.DO NOT STAY HERE!!!!!

It was quiet and clean

It I could give this property a zero, I would. Photos are misleading, no free breakfast as listed. Door did not lock properly all the time. Window locks did not work. Air conditioner was terrible and the heat stayed on while the air conditioner was running. Left after 2 days and asked for refund from Orbitz. Property owner lied and said we had been there 4 nights, when the dates had not yet even passed and we had spoken to them in person when we left. WiFi was super slow and was turned off at night. This property should not come up on searches as they are committing fraud and poor business practices. Sheets were stained, towels were gray and stiff. Bathroom was tiny and only had half a shower curtain. It what I would expect based on photos. DO NOT BOOK HERE!

This property canceled my reservation without even contacting me at all. I had a confirmation email of the reservation a week prior to the stay and they didn’t care about that at all. The desk clerk manager was very uncooperative and told me it was not their fault that the reservation was cancelled by Expedia. Expedia never contacted me about a cancellation either. Terrible customer service!

The bed was very comfortable.

Very deceitful on room selection. I was given the option at time of booking to reserve a two room suite. This was shown on the pictures and booked. Upon arrival this room was already booked. Very frustrating. Also the Booking.com listing says free breakfast and there was no breakfast at all. Furthermore there was no soap on the room upon arrival, the shower/tub sink was very slow to drain. I never write bad reviews, but in this case the problems were of enough significance that they needed to be posted for future customers.