Hilton Garden Inn Washington DC/Greenbelt

Room wasn’t ready at 3:00 pm check in. No complementary water at check in. Was told that there’s one in the room even when my room wasn’t ready. The guy at the reception is just ready to go home and wasn’t ready to address my concerns.

Only one person at the front desk was friendly, the one on our last night. Otherwise they were very unfriendly. We had to wait until 5pm for our room to be ready. In one of our rooms, the shower was so slippery my dad almost fell. The doors closing are so loud it woke us up several times each night.

My refrigerator didn't work. My beverages were hot, no ice machine on my floor, and poor parking had to park in the back where all their old furniture was being stored outside

No hot break, no ice machine

I had a good stay. The shipping containers made it difficult to find parking but I get it they are remodeling

The walls were very thin and could hear people running down the hallway and talking next door.

That I had to pay for parking

Very nice and would stay again. The property is under construction and the restaurant is closed. But the staff were awesome, bed comfortable, the shower was hot, and the room was clean.

ok

Check in was difficult. The clerk manning the desk could not find my reservation, despite the fact that one of the two people had already checked in. And I made the reservation. When shown evidence of the booking, to include the reservation number, the clerk remained perplexed. This was aggravating and unnecessary. There was NO breakfast, despite the fact that I booked expecting breakfast included. The Hilton Garden Inn further insulted its guests by requiring a $15 per night charge for parking. There was no security, even cameras (I looked for them), and we were further insulted by the hotel's telling us they are not responsible for damages in the parking lot. Hot water and water pressure was a real problem as well. Very disappointing!!