The Royal Paradise Hotel & Spa

Worst experience in my life/ receptionist staff treated us very badly upon check in and we can not enjoy the rest of the vocation. I don’t need super extra care but at least just respect as a human. I regret to choose this hotel.

The location of this hotel was excellent.It was close to the Jungceylon shopping complex and the tourist markets. Bangla road and the beach were within walking distance. I found the staff to be very helpful and most efficient during our stay. The buffet breakfast was of a high quality with a large variety of choices. The room was clean and comfortable although the beds were on a raised platform which made it a little difficult to easily use them. We stayed in the Royal Wing which had to be accessed via a steep ramp which would present some difficulty for persons with mobility problems. Overall an enjoyable stay.

Such a great stay, the noise can be an issue at times but if you get a room that is pool facing should be ok, overall, very nice hotel and great location!!

All staff were fantastic, friendly, very helpful, and remembered you from one day to the next, the pool could be very noisy and even intimidating at times in the afternoon with groups of people making it hard for those wanting to relax. Every guestI encountered mentioned their difficulty in navigating the steep ramp to enter the Royal wing from the lobby, if a travelator was put in here it might cost a lot but would pay off in return guests, the ramp is so steep as to be dangerous.

I tell you what, it is a great place and well situated. The facilities are good and hold great value for money. You also get to meet the General Manager Anuchai every morning at the breakfast. No better way to tell him what you think. Staffing is a big part of the service you need for a holiday. Ask for Nuk and Namram for a great omelette. Siri is a fresh face in the morning to set your day. Nothing is too hard for Pon and his concierge team. Phuket is very easy with their professional help. This place is more than a nice bed and great food...it is the people.

The Royal Paradise is convenient to Bangla Walking Street and Patong Beach, but the area is old and run down. The room they provided on the 17th floor was remodeled and had a good view, but they were re-doing other rooms on this floor, so the hallway was torn up with construction work the entire week we were there. The lobby and pool area were ok, as was the breakfast area, but the breakfast was low quality, and the staff need better customer service training. We dropped this hotel one additional star because they wanted to charge an additional 200 Bhat for a one-hour late check-out. Not a great request for off-season guests who just spent a week in a construction zone.

stayed here many times before, friendly staff , clean and close to everything, close to massage, laundry. beauty salon, market shopping and jungceylon.

Fantastic Staff and clean comfortable rooms. Have stayed here before 7 years ago and loved it then. Only downside is the night club noise at night but I already new that before I booked. Will definitely be back again 😀🙏

3.5 Stars First, let me say that I enjoyed my stay at The Royal Paradise Hotel & Spa, and I would likely stay there again. It's in a great location, just minutes away from Walking Street and several excellent restaurants and bars. The hotel itself is gorgeous and well maintained. It's in the middle of a remodel, which I feel will add to its esthetics once it's complete. I can't go on with the review without mentioning an upsetting incident during check-in. I arrived at the hotel around 13:30 (check-in is at 14:00) and was told my room wasn't ready. I had booked one of the luxury suites on a high floor so I understood that it's very possible previous guests might have requested late check-out. No problem. I went to the bar and grabbed a drink. At 13:55, I returned to the front desk and was told my room would be ready in five minutes, right at 14:00. I thought that was odd, but I waited. At 14:00, I was told my room still wasn't ready, but I could opt for another room close to the elevator, instead of my corner suite. I told them I didn't want to be near the elevator because I'm a light sleeper and the noise would bother me. I was then offered a corner suite but on a lower floor, which I accepted. I got to the room and laid down for a nap and within minutes was interrupted by the sound of construction. They had placed me across the hall from the area of the hotel being remodeled. This after I had just told them loud noises would bother me. I went back downstairs and voiced my complaint and was told that my original room was now ready, nearly an hour after check-in, and I could relocate, which I did. On the grand scheme of things, this wasn't a big deal, but all that moving about, especially since I was handling my own luggage, was an irritant after four flights and nearly 36 hours of traveling. Fortunately, the room I was ultimately assigned was luxurious, airy, and comfy with a nice view of both the beach and the city. I was awoken daily by the sun creeping over the hills in the horizon and indeed did feel like I was in paradise. The bed was soft and the linen downy. I slept very good at night. The service staff at the bar, spa, and pool was the complete opposite of the experience I had during check in. The folks working the inside bar were especially friendly and attentive. I had a question about the spice used in one of the dishes and they went to the kitchen to bring me back a small sample to taste. I really wish more hotels showed this level of hospitality. It's becoming a lost amenity. The pool is charming and looked well maintained. The hotel has two, but I only used the lower (larger) one. It seemed especially kid-friendly with small built-in slides and waterfalls. There is a poolside spa area for guests who want a midday massage, but may not want to go to the dedicated on-site spa. (I did opt for a formal massage and was not disappointed!) One thing I found curious regarding the pool was that they required me to "check out" a pool towel by signing a paper and to ensure I returned the towel at the end of the day. I've never been asked to do this and it felt odd. Maybe the hotel has a problem with guests not returning the towels? They are also stringent on not bringing in outside food and drinks. I would purchase a drink from the inside bar (because I liked the staff there) and they would have to give me a bottle sleeve to show the outside bar staff that I had purchased my drink on-site. It all seemed fairly restrictive. If The Royal Paradise Hotel & Spa could just tighten a few things up, it could have easily earned five stars from me. But I would give it another chance the next time I'm in Phuket. If the price is right, I would say check it out.

Great location, lovely staff, room service good. Close to Jungceylon shops and an easy walk to the beach. We had a 2 br suite on 22nd floor. View was amazing and suite was lovely. But the aircon was ineffective, there was no hot water, and the shower delivered 10 mins worth of black water. The power points only worked when they felt like it which made it difficult to charge appliances. We asked for the problems to be fixed and they weren’t. The pool was really nice and clean, but the nightclub doof doof vibe from the pool bar was not relaxing for us. You could hear all the noise from Bangla Road which stopped at midnight- might bother some people. I know it’s Thailand and Patong and we expect some challenges but $900 AUD for 2 nights was way overpriced for our experience.