Habita, Mexico City, a Member of Design Hotels

Bang average in almost all ways. Rooms are large, but that’s about the only good thing here. Low quality, very outdated decorations, poor lighting. Staff are friendly but I found them to be incompetent, very poor communication. Also, not cheap

Very expensive for what you get, rooms very small but nice facility in the terrace. Service at the reception very poor. Staff not well trained. They couldn't get me a taxi to go to the airport.

The hotel is run-down — let me give you some examples. The sauna wasn’t working, the iron didn’t work when I tried to press my shirt, and it’s impossible to link the TV with your phone. Worst of all, they pretend not to understand and deliberately avoid adding your Marriott Bonvoy number to the reservation so you don’t get the points — something I’m still chasing!

Great location

Horrible Experience! I’m an Marriott Ambassador and chose this hotel because it was close to the restaurants and meetings in Polanco. When our group arrived close to Midnight very tired from a long day of travel, we were checked in and never told that the rooms did not have working AC. When we entered our rooms, we were met with floor fans and open windows. When I returned to the reception, I asked the guy why he didn’t mention anything at check in. He gave me a nonsense excuse that he tough out rooms had working AC. When I asked him how long the hotel had been without AC, he said earlier in the week. They never contacted me to tell me this or to provide a solution. The hotel offered a discount, free cancelation, or rooms at their sister property called Hotel Codesa(Design Hotel). We opted to move to the Codesa since it was close to 1am now. We were promised suites and when we arrived we were checked in and given basic small rooms. This property is OLD and worn out! I’m am shocked that Marriott/Design Hotels allows these hotels to participate and represent their brand. It’s been 2 weeks and I still have not received credit for my stay but I’m not surprised. Avoid ALL HABITA properties unless you want to be extremely disappointed!

Great hotel, great location

The hotel stay was excellent. We were warmly greeted and offered good tequila upon check in! The room was “modern” Mexican—firm bed, walk in shower, small balcony which allowed fresh air. The small restaurant/bar on the street level had a nice European breakfast buffet —with an option for hot dishes. We had a light dinner after a full day and it was perfect. I would stay again. Good customer service and location. Thank you to the friendly staff.

great service as usual, staff was above and beyond.

Front desk needs more staff, room assigned had broken AC. Great location.

Truly terrible from the start. Had to leave roof terrace by 8pm on night 1 as there was a birthday party that went on until 1am. Sunday morning - loud exercise class at 9am waking us up. Sunday afternoon - couldn’t use pool area because of private event. Total waste of time and money. Noisy throughout either waking us up or not allowing us to sleep. Housekeeping claimed to have returned our clothes from washing but they hadn’t. After 2 hours of chasing them, they admitted they still had the clothes and took a further 2 hours to return them making us late for the wedding event we were attending. Could not relax or enjoy the hotel at all. Staff unfriendly and rude throughout.