Best Western Plus Newport News

Clean rooms and great staff

We had booked a king bed suite --- I thought. In fact, it was a small room with a king bed and sleeper couch and with the sleeper couch made into a bed, you could barely walk around the room. The staff at this hotel were amazing and friendly, but we had to go to the front desk numerous times -- wrong sheets for couch bed, broken lamp, TV not working, etc. All of the outlets were loose in the wall and nothing stayed plugged in. There were no usb outlets anywhere. THe shower flooded the bathroom even if you were careful with the curtain. Stains on the floor, stains on the couch and the couch mattress. Breakfast was good, but the design made it hard to get things when the inevitable rush happened.

Clean rooms

At breakfast, I had 2 pastries. I ate the first one, but was halfway through the second when I noticed it had mold.

Very clean and the breakfast so good and fresh

N/a

Dim lighting, filthy couches in multiple rooms we were offered. Sagging bed that was low to the ground. Pot smell in some rooms and musty smell in others. Overall just disgusting and not the fault of the staff because they were very helpful and can only do so much with a run down property. We were given a refund and stayed somewhere else.

The best thing about the stay was the spaciousness of the room. The coffee machine was cool. However, the carpet was dingy and much of the furniture was broken down. The toilet did not flush properly.

Clean, comfortable, great staff. Breakfast was a plus.

Liked everything.