The Ritz-Carlton Maui, Kapalua

The staff is very attentive and friendly.

Absolutely perfect. Beautiful, clean and full of activities.

Wish the cafe was open later for snacks and coffee.

Beautiful location and wonderful staff

Die Anlage insgesamt ist sehr ansprechend gestaltet. Maui Feeling kommt auf. Zimmer sind sehr ordentlich und sauber. Das Personal ist sehr freundlich. Das Personal am Pool ist zT überfordert

Viel zu wenig Schirme am Poolbereich. Für die Größe des Hotels einfach nicht ausreichend. Zuviele zusätzliche Kosten bei ohnehin bereits sehr hohen Preisen. Die Lage des Hotels im Norden der Insel ist nicht Ideal, wenn man die Insel erkunden möchte.

Beyond fantastic in so many ways! Marjorie st front desk. Tim at beach cabanas. Everyone was impeccable. Great experience.

Top!! Everything was amazing! Memorable holiday

One piece of advice, the tennis court could be improved in terms of surface and tennis balls.

it was beautiful

The room was quiet, clean, and comfortable. The balcony was particularly enjoyable. The view was serene, day and night, perfect for vacation. The resort has more than we need. Most staff are friendly; they don't ignore guests as in other places. The staff we actually interacted with always addressed us by name. Laura in Ulana, Nick in Banyan, and especially all in the valet parking left us with lasting memory of exceptional services.

The guys operating the beach facilities were OK but not up to the bar of the rest of the staff. Choice of food, in terms of time and variety, was less than expected, though that perhaps was because it was off season or we didn't explore the room service. Also, the resort is at the end of effectively a dead end road, making it less convenient if one plans to go places.

The hotel is definitely one of the best located ones. The land and beautiful garden that belong to Ritz is massive and not comparable to competing hotels in Wailea. Although the building is classy and well maintained, you will feel that the layouts and facilities are old. For example, we stayed in a junior suite but there is only one bathroom unlike modern hotels. Also when you go there, try to avoid their breakfast. It was one of the worst breakfast for the money. You will have much better options nearby.

I really wish I could leave a better review because staying at The Ritz Carleton in Maui should be 5 stars, right?! The service and attention to detail with guest experience is just not there. Check- in: Nothing special during arrival, room wasn’t ready at check in when it was supposed to be, no one offered to help us with luggage or directed us where to go for the room when it was actually ready. Food- we went to dinner one night at the only restaurant for my birthday. There were two servers for the whole restaurant, which is already a struggle and doesn’t provide the ability for quality service. We finally received drinks and after being there an hour, still had not received our starters. We ended up ordering room service instead, which the restaurant manager courteously covered, but it was awful. It was at best low quality cafeteria food. When I told the hotel about our service and experience, their reply was “Mahalo for the feedback.” We traveled from Maui to the big island and checked into The Four Seasons and it’s exactly what you’d expect from a 5 star resort. I wish we would have stayed at the Four Seasons in Maui too!!