The Ritz-Carlton Maui, Kapalua

sensationeller Blick, perfekt ausgestattetes Resort, fantastisches Meer, Maui at its best

Abwicklung der Bezahlung: Wir hatten im Voraus alle Gebühren (inkl. Steuern) via Booking bezahlt. Die Steuern sind uns erneut belastet worden und werden uns bis heute (trotz diverser Emails) nicht zurückgezahlt. Absolutes No-go

I really liked the location of the property. However, I didn’t enjoy the beach as it was very windy and not suitable for swimming with my toddler. The windy conditions could be better managed in the pool areas. The jacuzzis tended to get very crowded in the evenings, mostly with solo visitors and intoxicated individuals, making it uncomfortable to enjoy with my wife. Additionally, I felt pressured by the restaurant staff to leave tips. When I didn’t tip, they refused to serve me. One server from the lobby lounge, named Susan, even confronted me demanding at least a 20% tip for bringing only two cocktails, explaining that the hotel doesn’t pay her hourly. This experience really ruined my mood. Lastly, I found the restaurants to be overpriced.

Bhe beach was easy to walk to, very nice, felt private to resort guests, and not crowded. The food and drink options were high quality, delicious, and competitively priced with outside restaurants. The grounds were large and pleasant to walk around. There was paved costal trail access to walk or run as far as you'd like. It is a very convenient driving distance to Napili bay, Honolua bay, and Kaanapali beaches. Great products on-site provided a convient shopping experience.

Just got back from a 4-night stay at the Ritz Carlton Maui. What an amazing experience. The entrance to the property is gorgeous, especially at night when they light the tiki torches. I can’t say enough about the valets, bell captains, housekeepers, front desk, room service, concierge, shop employees, etc. Definitely try the Burger Shack. Great food and amazing shakes. And the best seat in the house! Right on the beach with gentle breezes and a killer view. Just wish they were open for dinner! It’s a bit of a drive to get there, but once you arrive you never want or need to leave! There are so many activities it’s hard to choose — from hikes to bike trips to lei making classes. The staff really cares and it shows. My mom uses a walker and when we checked in late on a Sunday night we had a room that was a long walk. The next morning I asked the front desk if they had anything closer to the lobby. Next thing I knew we were upgraded to a stunning one bedroom suite with an ocean view and an easier walk for mom. That’s definitely 5 star service! Mahalo, Ritz Carlton Maui… you’re the best.

This hotel is

The property grounds are beautifully maintained. The staff were helpful but not very hospitable - more like just doing their job efficiently, checking boxes. Not sure a "resort" but maybe a large tropical hotel. Pool areas were nice but more of a pool area vs resort pool. Enjoyed the 6pm tradition in the lobby lounge but again seemed more transactional. The burger in the lobby lounge was good, wings were large (less flavor than expected for "Korean"). Enjoyed the residential suite oceanview room. The suite has a stovetop, kitchen island seating, mini fridge and dishwasher. Amy in the Ulana Terrace offered amazing service for breakfast.

We had a wonderful experience, but prices and fees were extremely high. Restaurant dining is excessively expensive, and we were charged $120 daily for “hotel fees” and “valet parking” on top of the high price for the hotel lodging itself. This is something they don’t communicate in advance, which seems wrong. Hotel will also charge a $200/night deposit upon checking in, which they also do not communicate in advance.

I liked how staff members were very friendly and how clean and comfortable our room was. The location of the hotel was beautiful 👌

What i didn't like is the luck of entertainment. Ritz should have provided live music and other evening activities for guests to enjoy.

This hotel was so damn boring. They close the bar at 9am. Dining closes at 10pm. U can’t even get an uber anywhere. If you’re not 50+ do not come here there is literally nothing to do.