Hampton Inn Ciudad Juarez

Safe places to stay ✨️

Todo perfecto

During my recent stay, I was very disappointed with the overall experience. There was no air conditioning throughout the property, including the lobby, hallways, restaurant, and, unfortunately, in the first room we were assigned. We checked in at 3 PM with the outside temperature at 101°, and the room felt more like a sauna than a hotel room. I immediately informed the front desk about the issue, but I couldn’t stay to ensure it was resolved as I had wedding preparations and errands to complete. When I returned later, the staff assured me the problem had been taken care of. However, when I headed upstairs, I discovered the elevators were out of service. After climbing five flights of stairs, I opened the door to my room only to be met again with overwhelming heat and humidity. At that point, I returned to the lobby and requested a new room. While I chose to remain calm and polite—especially given the stress of my wedding—I felt extremely let down. This was my first time ever writing a public review, and it’s unfortunate that it has to be a negative one. Hospitality is about more than just providing a room; it’s about creating an environment where guests feel comfortable and cared for. Simple gestures such as a warm greeting at check-in, asking about the purpose of the stay, offering assistance with heavy bags, and promptly resolving issues can make all the difference. Unfortunately, these elements were missing, and I did not feel that the level of service matched the price I paid.

There weren't towels on my room

Excellent

Terrible air conditioning

I have often travelled in Mexico, but this is easily one of the worst hotels I have stayed in, given that it belongs to the Hilton chain. We stayed there for three nights. The hotel looks shabby. The rooms all had very old fitted carpet which looked unhygienic. No hand shower in the bathroom. The A/C was very loud and difficult to control. At breakfast the choice of dishes was never sufficient so that one permanently had to ask for more. Kitchen and breakfast staff were not very friendly. No decent orange juice. But worst of all: all crockery and cutlery was plastic and styrofoam. Opposite the room we were first assigned, very loud music was playing from some bar until very late at night. Fortunately, a friendly receptionist on night shift changed rooms without further ado. Water bottles were first free, but later we were charged 10 pesos per half-liter bottle. On the last day a notice appeared in the lift, saying that from Monday until Friday the water would be switched off from 11 am until 3 pm, due to maintenance (see photo). This hotel urgently needs a better management.

Staff is great, always willing to help. The pool is nice and the gym is complete.

Loud neighbors, the room I was checked in is next to a bar, so from Thursday to Saturday it was LOUD until past 2 am.

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