Hampton Inn Ciudad Juarez

Pool was very dirty. Overall staff was friendly and helpful. Room was clean, bed was comfortable.

There was no hot water in the entire hotel.

Good hotel for family, quite , nice pool

There was no lotion asked night front desk was rude.

Had 3 reservation room, 204 room blinds were broken and sun was shining in at 7 a. Room 212 blinds and air conditioner was not working and room was hot. For breakfast There was a waffle machine but no ingredients to make the waffles. I understand that there might not have been waffles for that day, but they could pick up the machine, so people don’t think that there is waffles when there isn’t any. Awesome I understand it. It was in Mexico. And maybe they were trying to show us Mexican food, but maybe you should have other selections other than beans and spicy pork chicharrones, I don’t eat pork, so maybe they should’ve had another selection for people that can’t eat pork,. They did offer yogurt with fruit, fruit was fresh. Orange was excellent but coffee was cold. I have stayed at Hampton property in the USA many times and have never had these issues. Also there was not a coffee machine in the room. Front desk staff was very pleasant and apologize for all of these issues, but I know it was out of their hands

El aire acondicionado era muy antiguo y ruidoso!! Demasiado ruidoso!! Las molduras de madera viejas, despintadas, carcomidas y rotas. Frigobar no enfriaba y solicitamos cambio. El agua de regaderas demasiado caliente. La alfombra vieja y desgastada. Desayuno demasiado básico. Alberca sucia y agua helada. No hay wifi en habitaciones.

We really enjoyed staying in this hotel. This hotel is far from Consulate and Restaurants. They do have a shuttle service which you have to schedule in advance. Over all we had a great experience I highly recommend this place .

En recepción el que atiende tiene mala actitud y el cuarto con muy mal aislamiento, se escucha música de bares muy fuerte hasta las 2:00am