Hampton Inn & Suites Chesapeake-Square Mall

Location was good

Not enough handicap for people that get in at 11 pm.

Location

Had to park and walk a good distance; no handicap available.

I'm a Hilton honors member. I booked this thru a 3rd party site. My bad!! Upon checkin and giving the counter person my Hilton Honors number, she wouldn't give me a complimentary water because I book thru a 3rd party site. Too bad she said. Our room only had one desk chair, no coffee table, no other place to sit. It was missing lights as the room was dark. Went to breakfast at 930, stop serving at 1000, no eggs, sausage or muffins left . By 0955, no food put out. Don't go to breakfast in the last half hour, no food. The pictures on the website are not the King rooms but the suites. This place is awful and the staff doesn't care to do anything about it. I complained but nothing was changed. They text and ask how was your checkin and room? I told them and they said too bad. Upon check out, no one asked " how was your stay"? They know it was awful and don't want your opinion. Don't stay here, you will be disappointed. One star is one too many.

Door did not require key access to the opened. Guest services representative Cynthia was rude and unattentive.

Good value. Suitable for single work travel. Not a romantic getaway

Dated. Needs a facelift. Hit water not hot enough.