Duangjitt Resort, Phuket

Upon our arrival the initial check-in was done efficiently. However when we were taken to our room, it was located on the 3rd floor, with NO elevators and the distance from the main office, dining area, was a great distance. This required a supplied Buggie cart. We were reallocated another room only to find that this room was even further away, was not what we had paid for , a premier Deluxe room and had amenities issues. After a discussion with the Manger the next day, we were reallocated another room, junior suite, which in itself, was adequate. There were issues with this room, these being: the bed was Too hard and the internal bedding reinforcement/springs was very uncomfortable. The television in the room was too small given the size of the room and that there was no seating. There was another issue with the television channels, the fact that there was only (3) English channels and these were only news channels is totally unacceptable for a supposed 5 star hotel/resort. The breakfast was limited, very rarely changing and did not cater for those with special needs. Overall the resort is TOO big and would pose an issue at the "high" season with the limited dining area. However, the staff that we interacted with were very typical Thai, very friendly and would do what they could to make you feel welcome.

The property is not anything like it looks in the pictures on the web. Yes I know this is a common complaint but it really does not. The main pool is partially blocked off, they are pulling apart the middle island area, you can’t even see where it was. The rooms don’t have satellite TV, pretty sure it is just local! The only stations in English are news, you can’t even get English subtitles. Emailed the management to complain, they didn’t even respond! Stayed for four nights, killed a cockroach in the bathroom on the second. It was still there when we left. The staff don’t smile or say good morning at breakfast, they all look like they are hating life. It had its good points, the breakfast was good. They also drive you to and from the main gate and your room. Would I stay there again? Very unlikely.

A fantastic swimming pool with a cave and waterfall, plus 2 other good pools. Location is on the south end of Pattong beach, convenient for shopping and dining options. We stayed in one of the villas, which is a bit dated but qas clean and quiet. The bed is probably the hardest one I've ever slept on and the breakfast was ok.

Great stay staff were excellent pools were great food was great

Beautiful resort, staff are friendly, good location beach, restaurants and shops are nearby.

Gardens excellent full of Bird life Squirrels as well in numbers makes the walk to breakfast enjoyable

Breakfast menu needs some important

- the grounds are really nice - the location is good, and far enough from all the noise that it’s not crazy loud at night - the coffee given at breakfast was good - the water pressure in the shower was the worst I’ve ever seen. It was next too impossible to shower. Water dribbled out of the shower head. - the bed and pillows were very uncomfortable. We woke up every morning with aches. - the wifi was horrible. It cut out all the time. Like every 30 seconds sometimes. Lots of times you couldn’t connect at all, or the network would just disappear. - the cleanness of the pool was questionable. It felt slimy at times. - the included breakfast was very poor quality. Everything tasted cheap and of poor ingredients. Even the selection of food options was weird and unappetizing, and I have a very wide range of tastes. I didn’t feel like I should’ve been eating what they served. - the didn’t clean the rooms very well - the safe in the room didn’t work very well and I couldn’t get my stuff out easily - the doors don’t seem well, or have a sweep at the bottom, so wildlife and bugs get in easily. - there was no proper control over the AC. I think they permanently set it and gave you controls to give the appearance you had control beyond an on/off and fat speed button. - there was a maintenance door outside our room that didn’t latch properly and kept opening and slamming loudly in the wind. - staff service was poor. They dismissed people quickly and didn’t listen to requests

Great stay. Close to everything right in the heart of town. Nice spacious room. Good breakfast buffett. Would definitely recommend.

Beautiful gardens and grounds, very well maintained. Close to Beach and Bangla rd where the fun is. Superb swimming pools with bar and food available close by. staff very helpful and naturally friendly. Great breakfast every morning with western dishes and traditional Thai food. The rooms are very nice and extremely comfortable with solid beds that were great to sleep on.