The Higher Trapp Hotel

Location was fine although access road is not the best although that’s no fault of the hotel

Just the roadway

Everything good

Nothing it was all good

Arrived on the Friday ready for a lovely weekend. Checked in and given wristband but not told where bar/rest etc was, had to ask. Then found out we weren't actually staying in the hotel but in a lodge down a lane and up flight of stairs. Evening meal ordered fish and chips and side order of onion rings as did my husband. Chips were horrible wedges, fish soggy battervand cold mushy peas. Only one portion of onion rings arrived, asked waitress and off she popped then came back to say "it's a double portion ". Rubbish! _ 6 onion rings for £10! Drinks ordered then discovered we'd been given wrong wristband as I'd paid extra to have premium package. Barman had to go sort it out even though I'd previously asked at reception if it was correct as the list of drinks didn't show prosecco etc. Ordered breakfast to the room for following morning which was tasty and lots of choice after a good night's sleep in a comfy bed. Tried to order for our second morning but night porter didn't collect the orders so a mad scramble to get to the restaurant where there was no bread , pastries or juice left. Afternoon tea on the Sunday was nice but the room it was in was far too hot so had to leave before the bingo. Checked out, paid for extras we'd had and left. Just about to drive off to get a phone call saying we hadn't paid, we paid on arrival. Husband had to go kn and show receipt but she said it was pending and we'd have to pay again which we did. Obviously something wrong with their payment system as the extras I paid for on a different bank account wasn't taken from me but my husband today. There were a couple of other issues but suffice to say I won't be returning. Staff are friendly but not entirely competent. Oh and you should inform your customer you have a wedding booked before it's past the time we can cancel.

The view from our room .

Rooms were outdated and felt very old .

Stayed at the hotel for one (Friday) night. Check-in went okay, although we were not informed there was no lift to first floor or where breakfast would be. It was clear a wedding was taken place but we were not advised of this. Loud music prevented any sleep till it finished at 0030, as we could gear every word of each song. Severe black mould in bedroom which we weren't aware of until the morning. Room decor very dated, scratched, and in need of an update. Bathroom taps were both broken and hard to turn off. Shower pressure very low. Cobwebs all over the room. Breakfast was okay, although no fresh fruit or yoghurt. Checked out and when we got to car park, broken glass surrounded our car, so we had to move this or face damaging our tyres. We paid £127 for one nights stay and it wasn't worth half that price. Terrible experience.