Hotel Bonalba Alicante

Booked in March , trip cancelled due to Covid 19. This hotel said to me theyd not charge me due to the circunstamces .hotels .com informed me they wont refund me. Yes it was a non refundable rate,but youd think given flights cancelled and the hotel closed up until a week before theyd use common sense.alas no.

Given that my stay was only a few days and at the exact period of the Spanish Goverments preparations for 'lock down' on the community, the hotel and the staff did very well. I hope to return again in the future, if only to say thank you.

Great area

Hotel,staff,cleanliness very good Food ie snacks pool side also very good .did not use main restaurant as were mainly three/ four course meals which being small eaters we though we would leave more than we ate.very large pool with ample sun beds .very quite this time of year .the hotel caters mainly for golfers as a golf course completely surrounds the hotel . You definitely need a car or some sort of transport .hotel does provide some shuttle buses to local beaches at a cost of 10 euros each which is a lot cheaper than local taxis. No atmosphere in evenings at this time of year. Overall fantastic hotel ,friendly staff spotlessly clean ,but just too far away from local amenities. Ideal if you are a golfer.

Been to this hotel many times it’s nice for a relaxing break. Prefer it in the winter months as can be noisy in the summer with families. Will definitely be returning in the near future.

I recently had a wonderful stay at this hotel with my fiance. It is set in a lovely area, the pool is large and very nice with plenty of space for sun loungers. Another thing that striked me about the hotel was that the clientele ranged from families, couples, to groups of friends and it felt like we were all in the right place so you can go here for any type of trip. It's not too far from the airport which was handy. Furthermore the staff are very helpful, we had a personal issue which the staff went above and beyond to help us resolve. Definitely recommend this place.

Had big issues checking in and got met by staff that was to no help. Had to park 5-10 minuts walk away from the hotel. Checking out was same difficulties. Tried to double charge me for the room when I payed through the hotels app. Noice level at dinner/breakfast was insane! Have traveled alot and this is one of the worst experiences ever.

Been to this hotel several times, love it here especially out of season

customer service is missing, very rude, long lines at check-in, pool closed all the time

- pros - very clean, comfortable beds, excellent air conditioning, plenty sun beds - cons - remote, need car or taxi, receptionist not particularly helpful, limited evening entertainment