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8.2 / 10 Guest Rating

Urban Hotel & Spa Aix-les-Bains - BW Signature Collection

1 Avenue de Marlioz, Aix-les-Bains, fr

Urban Hotel & Spa Aix-les-Bains - BW Signature Collection - main view

About the Property

Luxurious Rooms and Free WiFi
The Urban Hotel, formerly known as Hotel Agora, boasts 62 fully renovated air-conditioned rooms offering a comfortable stay. Enjoy complimentary WiFi throughout the property for your convenience.

Aqua Wellness Area and Fitness Room
Unwind in style at the aqua wellness area with an indoor pool, sauna, and hammam. Keep up with your fitness routine at the well-equipped fitness room during your stay.

Prime Location and Nearby Attractions
Conveniently situated near the Congress center, Casino Grand Cercle, and National thermal baths, our hotel is the perfect base for exploring Aix les Bains. With underground parking available, you can easily venture out to discover the beauty of the Riviera and the Alps.
Book your stay at the Urban Hotel now for a memorable experience!

Facilities & Amenities

Health or beauty spa nearby
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Please note that the maximum height of the underground garage is up to 1.90metres. Parking in the garage is subject to availability. Guests staying in Superior Rooms or Suites have free access to the wellness area, indoor swimming pool and hammam from 09:00 to 22:30 from check-in after 15:00 and up to 12:00 on their check-out day. Checks are not an accepted method of payment. Breakfast is free for children under 4 years old.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Comfort Room without spa Access - Photo 1
Comfort Room without spa Access - Photo 2
Comfort Room without spa Access - Photo 3
Comfort Room without spa Access - Photo 4
Comfort Room without spa Access - Photo 5
1/5

Comfort Room without spa Access

The double room offers air conditioning and a safe deposit box. The unit has 1 bed.

21 sqm
Sleeps 2
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

1 Queen Bed, Non-Smoking, Comfort Room, Courtesy Tray

Non-refundable
Room Only
20% OFF$120.6

$96.48

Includes taxes & fees

1 Queen Bed, Non-Smoking, Comfort Room, Courtesy Tray

Non-refundable
Breakfast Included
20% OFF$170.86

$136.69

Includes taxes & fees
Superior Room with Spa access - Photo 1
Superior Room with Spa access - Photo 2
Superior Room with Spa access - Photo 3
Superior Room with Spa access - Photo 4
1/4

Superior Room with Spa access

The double room provides air conditioning and a safe deposit box. The unit offers 1 bed.

23 sqm
Sleeps 2
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

1 Queen Bed, Non-Smoking, Superior Room, SPA Access, Courtesy Tray

Non-refundable
Room Only
20% OFF$142.71

$114.17

Includes taxes & fees

1 Queen Bed, Non-Smoking, Superior Room, SPA Access, Courtesy Tray

Non-refundable
Breakfast Included
20% OFF$195.46

$156.37

Includes taxes & fees
Superior Triple Room with Spa Access - Photo 1
Superior Triple Room with Spa Access - Photo 2
Superior Triple Room with Spa Access - Photo 3
Superior Triple Room with Spa Access - Photo 4
1/4

Superior Triple Room with Spa Access

The triple room provides air conditioning and a safe deposit box. The unit offers 2 beds.

29 sqm
Sleeps 3
1 Sofa bed (Variable Size)
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Superior Triple room with spa access

Non-refundable
Room Only
20% OFF$236.06

$188.85

Includes taxes & fees

Superior Triple room with spa access

Non-refundable
Breakfast Included
20% OFF$317.14

$253.71

Includes taxes & fees

Guest Reviews

8.2
Excellent3218 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the excellent location.

Categories

Cleanliness8.0
Service8.4
Location8.4
Room Quality8.0
Amenities8.3
Value for Money8.2
Food and Beverage8.0
Overall Experience8.4

Select topics to read reviews

B
BordaesES
Verified booking
solo_traveller
Standard Room
Stayed in Jun 9, 2026

"Excellent"

8.0
Helpful?
S
Stef0790frFR
Verified booking
solo_traveller
Standard Room
Stayed in Jun 9, 2026

"Exceptional"

9.0
Helpful?
P
PeterdeDE
Verified booking
solo_traveller
Standard Room
Stayed in Jun 9, 2026

"Frühstück bitte vom Service verbessern"

8.0

Gute Lage

1 Kaffeemaschine beim Frühstück. Lange warteschleife davor. Tische wurden nicht abgeräumt. Der Herr von der Rezeption hat nur die Zimmernr. abgehakt und sich versonnen in der Nase gebohrt. Nachdem wir den Aufpreis für das Wellness bezahlt haben wurde uns eröffnet, dass eine große Gruppe auch reserviert hat. Die Sauna war nicht in Betrieb, Sprudelnd besetzt, Handtücher lagen keine bereit, mussten nochmals hoch aufs Zimmer, um diese zu holen. Schade ums Geld. In der Bar lief ein uraltes Fußballspiel Deutschland Argentinien 2016 ?

Helpful?
M
moniquefrFR
Verified booking
couple
Standard Room
Stayed in Jun 8, 2026

"Déçues malgré un super emplacement et un personnel aimable"

5.0

L’emplacement

La chambre dite supérieure mais qui etait petite et mal équipée : une seule chaise, rien pour poser la valise, un mini bar qu’on ne pouvait pas brancher car pas de prise Quant au spa le sauna et le jacuzzi ne fonctionnaient pas ni les jets dans la piscine C’était le samedi matin Nous avons été très déçues Mauvaise expérience

Helpful?
R
RaissafrFR
Verified booking
solo_traveller
Standard Room
Stayed in Jun 8, 2026

"Exceptional"

10.0
Helpful?
A
AngéliquefrFR
Verified booking
solo_traveller
Standard Room
Stayed in Jun 8, 2026

"Beau séjour"

10.0

La proximité du centre, du casino, du théâtre, des thermes. La vue, top , nous étions au derrière étage. Le spa et la piscine très accessible directement de la chambre Le petit déjeuner copieux

Le bruit a la piscine et le nombre important d'enfants dans le jacuzzi et la piscine...nous avons nous même des enfants mais ce lieu n'est semble-t-il pas approprié pour eux...ducoup pas très reposant. La propreté de la salle de bain et la douche était bouché.

Helpful?
E
EricfrFR
Verified booking
solo_traveller
Standard Room
Stayed in Jun 8, 2026

"Exceptional"

9.0

Grande chambre Personnel agréable Bien situé

Helpful?
B
BordaesES
Verified booking
solo_traveller
Standard Room
Stayed in Jun 8, 2026

"Exceptional"

9.0
Helpful?
E
ElodiefrFR
Verified booking
family_with_children
Standard Room
Stayed in Jun 8, 2026

"Super séjour"

9.0

La chambre, très spacieuse, bien équipée confortable Le spa pas très grand, mais très agréable Le petit déjeuner très bon, très copieux avec beaucoup de choix L’emplacement de l’hôtel idéal pour les visites Le personnel, gentil et sympathique

Le prix du parking

Helpful?
B
bofrFR
Verified booking
solo_traveller
Standard Room
Stayed in Jun 8, 2026

"Very Good"

7.0

Hotel bien situé, chambre agréable et moderne , literie confortable, petit déjeuner très bon, infrastructures du spa sympas,

Un groupe d'une dizaine d'hommes bruyants est arrivés au spa et a occupé l espace,ils criaient, chantaient ,parlaient très fort. On les entendait même dans le hammam fermé. Des jeunes enfants étaient présents et ne comprenaient pas ce qui se passait, certains portaient des shorts de bain ce qui est interdit même dans les piscines municipales.. résultat : les gens sont partis et leur ont laissé tout l espace Quel dommage l espace détente n en étaient pas un et pourtant chacun a payé pour cet accès

Helpful?
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