The Level at Meliá Villaitana

El encanto del sitio es espectacular, la comida buenisima y el personal un 10

El spa se queda corto para el hotel que es

Instalaciones, servicio, amabilidad del personal.

Había un grupo de chicas en una despedida de soltera y alojaron en la habitación contigua. Muy bulliciosas.

El trato excelente y la piscina climatizada

I made my reservation through Booking.com in advance, expecting a smooth and welcoming arrival. Unfortunately, upon reaching the reception, I was informed that the hotel had no record of our booking. What followed was an extremely uncomfortable situation: I remained standing at the reception desk for approximately 40 minutes with my young son, while the receptionist attempted to contact Booking.com. After finally reaching a Booking.com call center agent, I was asked to wait an additional 15–20 minutes for a confirmation email. Although I received the confirmation promptly, the hotel informed me that the email had been sent to a reservations address that the reception staff could not access. The situation remained unresolved until I requested that a manager be involved. The manager did not come personally, but apparently advised reception by phone that the confirmation had been received at the hotel’s reservations email. We were finally given our room approximately 45 minutes later. By this point, the experience had already been very stressful and exhausting. Unfortunately, the difficulties did not end there. The room was prepared with two twin beds, despite our stay including our son. No one asked whether we needed the sofa bed to be prepared for him. Additionally, there were towels only for two guests. I had to call reception to request additional towels, as none were proactively provided. At check-out, another receptionist acknowledged the issue and apologized on behalf of the hotel. While I appreciated the apology, it came after no real attempt had been made during our stay to recover the service or compensate for the inconvenience and distress caused. In the spirit of hospitality — where the guest experience is central — I believe the handling of this situation fell significantly below the standards expected from a hotel of Meliá Villaitana’s reputation. The prolonged waiting time, lack of proactive communication, absence of managerial presence d

El personal, muy amable , el desayuno de Buffet muy variado y amplio , las instalaciones del resort maravillosas. Sergio encargado de la limpieza de las habitaciones un encanto de persona