Eden Hotel by Maistra Collection

Too warm in the room, no control on it. Verry noisy up to 2am.

Great!

The place was nice and clean. They gave us an upgrade to a suit which was very nice. the swimming pools are amazing. The place nearby the park and about 15 mins walk to the old city. The breakfast was good.

Nice hotel. Could use a few cosmetic touch-ups. Great breakfast buffet, great pool area, within walking distance to old town Rovinj, friendly staff. Would stay again.

confortable bed; beautiful grounds; amazing pools and beach; direct lien to promenade (1.8 KM) along sea to city center; good and complete breakfast.

The Hotel Maestra Eden is a reminder that location isn't everything. It's location is fantastic, right at the entrance to the Golden Cape and along the promenade. That should be an advantage to parlay. The issue is that the hotel and its staff feel like a throwback to communist era Croatia. The grounds and pool are beautiful (image always counted then). The infrastructure and staff are tired and indifferent at best. The staff can be cold and even condescending. It's as if guests should be grateful to be at such a place. In 2016 there is lots of other competition. We stayed at other hotels in Croatia aware that customer service and quality of experience matter. Maestra Eden needs to wake up to this reality. Disappointing for the price and rating at best.

Crowded beach. We were not able to find a spot to put town a towel on the beach! Room AC could not keep the room cool enough to spend any time in the room during the day

Good location. Restaurant staff were gracious. My only complaint is the stiff, scratchy bedding.

When I arrive o inquire about a room clerk gave me a higher rate than I had seen on Expedia . She told me to book on Expedia and when they receive approval they would let me know. I had to go up three times and finally she went back and checked.. The lady at from desk said seaview or park view. I of course said seaview but when we went to room (thr farthest from elevator there was just tall pine trees in front of our balcony . I went down to desk and was told they have no rooms that see the sea. We were very disappointed and knew we already had paid and had no chose. The desk gave us up higher so we looked at the top of a small forest.

We stayed here because it was one of the hotels available for a conference at the sister hotel next door but was slightly cheaper. I have rarely been more disappointed. At first, the check in staff gave us the wrong room type but fairly quickly changed it. The room was hot and despite there being a thermostat, no amount of changing it did anything for the room temperature. Carpets were stained, toilet leaked and bathroom smelled of sewage, towels ancient and smelly, lamp shade hanging on by a thread, telephone didn't work. Stopped complaining after day 1 because, clearly, nothing was going to be done and the huge hotel was completely full. One positive was the selection available at breakfast buffet although we learned to be there as soon as it opened since there were no tables available if we left to too late. The pool area was great, clean and organized, beautiful. We rented bikes from the hotel. We consider ourselves experienced and flexible travelers and much about the Eden would have been easier to put up with if the staff had been friendly, accommodating or even vaguely interested in helping us - but this was generally not the case (exception was pool staff, and some of the cleaning crew). We had a long time between checkout and leaving and we were instructed to leave out bags in a closet which was in full view of everyone in the lobby and remained unlocked all day.