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5.4 / 10 Guest Rating

Relax Inn

145 E Whitesboro St, Rome, New York, 13440, Rome, US

Relax Inn - main view

About the Property

Convenient Location
Enjoy a stay at Relax Inn in Rome, just minutes away from Erie Canalway Trail and Fort Stanwix.

Comfortable Accommodations
Relax in one of the 57 air-conditioned guestrooms with complimentary wireless internet access and cable programming.

Local Attractions
Explore nearby attractions such as Capitol Theatre, Rome Historical Society & Museum, and H.P. Sears Service Station Museum.

Book now for a relaxing and enjoyable stay at Relax Inn in Rome.

Facilities & Amenities

Free WiFi
Wheelchair accessible
Front desk (limited hours)
Smoke-free property
Free self parking
Change of towels (on request)
Change of bed sheets (on request)
Upper floors accessible by stairs only

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Contactless check-out is available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

5.4
Good104 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

D
dawson
Verified booking
Standard Room
Stayed in Aug 28, 2016

"Gross"

2.0

The first room wasn't clean. The second room lights didn't work. Under construction tools left every where.

Helpful?
L
lee
Verified booking
Standard Room
Stayed in Aug 27, 2016

"Convenient and cheap"

6.0

My first night stay was back in June, they were still renovating, just recently purchased. It still had comfort inn and Econolodge badges. The room was huge and it had a good sized brand new fridge with freezer (neat!), microwave and a hotel coffee maker. They're water is yucky but idt they can control that. Stay was fine. The second visit we stayed the room have us all some kind of allergic reaction, air quality was bad. We didn't notice til morning that there was some kind of mold on the outside wall. I'm very sensitive to mold. I reported it to the owner, he said if at any time I wasn't happy with a room he would definitely switch me, but we had gotten in so late we didn't notice the mold til morning. I didn't fault him on that my rating and he did ask all the right questions (if I thoughtit was the air conditioner or carpet, etc) so hopefully he'll check out the wall and do something about it. I hope he does. The place is still a little rough but it's cheap, you can check in all hours if you're traveling from long distances, and if you're just crashing there for the night it's all good. Don't depend on the breakfast though, go to Raspberries down the road, they'll set you straight! Nice family owns hotel and they are trying to make money on an expensive investment while renovating but understand it's not refined and beds are a bit hard and stairs are a bit funky leading upstairs. I have to travel thru there, it's a good midway point so I'll come back.

Helpful?
P
Philip
Verified booking
Standard Room
Stayed in Aug 3, 2016

"Not a good 1st look at Rolme NY"

4.0

this hotel is being remolded, and construction materials were all over the place.

Helpful?
E
Em
Verified booking
Standard Room
Stayed in Jul 31, 2016

"Lovely staff, despite difficult conditions."

6.0

Because of a plumbing problem during our stay, there was no hot water. The air conditioner in the room we stayed the first night screeched at random times throughout the night, making restful sleep impossible. We transferred to another room, which did not have the ac problem, but there was still no hot water by the following morning. Because of these conditions, we were issued a partial refund by the owners. It was explained that since taking over the place from the previous owner, they had discovered multiple problems with the property, but were actively working to remediate everything, and that renovations would be completed soon. Despite the less-than-standard conditions, we did have a comfortable bed to seep in, and the ac was effective on the 2 very hot nights we stayed. I felt sorry for the owners, and would be willing to try this property again, once they have renovated, especially since the location is a convenient central one.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Jul 13, 2016

"Good"

2.0

Nonsmoking room smelled strongly of smoke. Room did not seem clean. Someone was yelling all night in a nearby room. Very uncomfortable overall.

Helpful?
J
jeffery
Verified booking
Standard Room
Stayed in Jul 11, 2016

"$20 would have been to much"

2.0

If your looking to stay at a dump, look no further, this is your spot.

Helpful?
K
Kyung
Verified booking
Standard Room
Stayed in Jun 19, 2016

"Aweful experience actually worst in my life"

2.0

terrible

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Feb 22, 2016

"Excellent"

8.0

Was a decent room for the price!! The room had a big and very comfortable bed!! Tv, microwave fridge.

Helpful?
A
April
Verified booking
Standard Room
Stayed in Sep 29, 2015

"Good"

2.0

Well place was dirty wrappers under furniture went to shower and lights turned off while washing my hair apparently lights are on a timer. Beds say queen but looked like oversized twin.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Aug 23, 2015

"Avoid and not worth the money"

2.0

The first thing we saw was an unroadworthy car outside our room and being observed by people from their doors. The carpets were dirty and walls stained. Receptionist was OK. Would not stay here again with my family.

Helpful?
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