Hampton Inn Waterloo Cedar Valley

Quiet, easy to navigate to/from; friendly and helpful staff

Rooms were clean. The pool was closed; bathtub knob ready to fall off; seems as if maintenance is not being done. Wouldn't recommend for others to stay here.

We had been traveling for two days and had checked out of our last hotel, got to this property around 9:30, went in and asked if there was anyway we could check in earlier and the sweet woman at the front desk let us. It was such a kind thing to do for us. She was so lovely and we appreciated her. We were so thankful and blessed to be able to check in early. Thank you so much to the front desk woman(did not remember her name). The hotel was so nice, clean and breakfast was great. Thank you Hampton Inns.

Good shape but very dated. Looks like nothing has changed since the late 80’s.

Staff was friendly but our door lock didn’t work properly and the stairs clearly had not been vacuumed in a while. I was given a king when I had reserved two queens.

The breakfast ran out everyday before 8. The heating and cooling system did not work properly. Walls were paper thin.

Nice

The only redeeming quality and the most important to me was the comfortable bed. The walls are paper thin. I mean paper thin. We could hear voices next door, out in the hall, toilet lids shutting and showers running. The curtains didn't stay shut, so we used the hanger hooks from the closet to keep the sun out. The shower had issues. The knob spun around and around in a clunky motion before finally turning on or off and the exhaust vent was covered in dirt/dust or mold. When we arrived the room had two old navy tags lying about, one on the bed and one on the luggage rack. Not sure if the maid changed in the room and forgot to throw those away or what. But the linens were clean and unused so I didn't make a fuss about it. But there was also some scraps of paper on the floor. The carpet in the hallway downstairs near the elevators/stairs was wrinkled all the way up and down the hall and was a major trip hazard. The elevator itself was rattling and concerning given the state of the rest of the hotel. The business center computers were "closed" per a sign on the door. Not a big deal for me but may be an inconvenience for someone. Overall I'll be looking for a new place to stay when I'm in town.

I liked the hotel. But, they need to do something about their room key cards. During our stay, we had one of our room key cards reprogrammed twice. And, it still didn't work. The hotel said they're planning on doing a remodel of the hotel later this year. And, when they remodel the hotel, they're going to fix the room keys.

I was really impress with staff, the hotel cleanliness, and most importantly the breakfast