Niagara Hotel

Very comfortable! Clean and quit

We discovered it was conveniently near a bus stop and the uber ride to Goyang stadium is only 20 mins. We also loved the view of the river and the World Cup Bridge.

They don’t make up the beds. They only take out trash and change towels. We had to ask the ahjumma to make up the bed.

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Good for location to the subway station, airport shuttle bus and to the airport

As someone already commented, the pillow is so thin and easy to be flat.

Big room , amazing view through the window , dood location

They should have given us a higher floor.

This hotel is a complete lie. They advertise themselves as being a 5 star hotel, but I would say they are not even close to be a 1 star hotel. The customer service at Niagara Hotel is extremely poor. The employees are very unwelcoming and unfriendly. The hotel rooms are poorly cleaned. We were given this room where we found a wet and dirty towel with hair from the previous client (disgusting). The toilet was dirty with poop marks (even more disgusting). We complained and they moved us to a different room where there was hair on the sheets, the bathtub was plugged so the water had a hard time going down the drain. There was dust, dirty carpets inside the room and outside. I was placed at the end of the hall, so the elevator is far away from me which is very inconvenient as I use a cane. I asked if I could use the elevator designated for the use of the cleaning staff, as it is next to my room, but I realized that it was a very bad idea to use it. It was disgusting, smelled like trash, and it was extremely grimy and stained. And I was thinking "The employees bring clean towels, sheets, etc. in that filthy elevator." Shouldn't there be regulations and procedures of cleanliness for any hotel, especially for a so-called 5 star hotel? Another complain that I have is that I was roasting in my room, and I tried to use the AC but it didn't work. We talked to an employee and they said that it is still not the season to use the AC. What sort of explanation is that.

Very soft pillows but besides that everything was great. Great view for the value.