Mercure Newbury West Grange Hotel

Super nice staff, very welcoming and friendly.

You have to be joking!!! I wouldn't book your hotel for a dog's funeral after the way we were treated at Christmas. Remember we had to make 9 calls over a week to chase you up on the menu and availability and a further 3 calls to make a booking and then ON THE DAY emailed (not even phoned) us to cancel for "operational reasons" without so much as an apology. Your staff couldn't even tell us what food was available when we phoned. I've never in my life come across such a sh1t show - Fawlty Towers on steroids. I hope the management team at your disorganised, chaotic establishment get fired and then I might consider booking again but until then I strongly suggest that anyone considering booking at this place thinks twice. Furthermore, on the previous occasions the food was passable but the service was slow and inefficient with the waiters not even knowing the basics such as what the 'soup of the day' is of whether a particular dish contains nuts. AVOID AVOID AVOID 😡 unless of course you want your special occasion to be ruined!

Comfortable bed and pillows, spacious shower and room

We checked in dropped the luggage and left the room. We smelled a bit of paint but thought nothing of e at the time, when we returned it was close to midnight and went to bed, but the paint smell had an impact over our sleep. Some tricky areas around the sink and shower/ walls needs a bit extra attention, traces of tooth paste and soap.

Really good value for money. The room was comfortable, not too warm and quiet. The staff went out of their way to provide a vegan meal.

Shame the EV charger was out of order.

Excellent

Nothing

Comfortable and good value

The location was a way from other amenities