Ramada by Wyndham Burkburnett / Wichita Falls

No warm water Bug in bed Only one towel even when we asked twice Low quality breakfast Pool closed Want my money back

Stayed 2 nights and the property had no hot water. The pool was also closed for repairs. Bedding was dirty for the pull out couch.

No hot water and I was not told about it before I got the room

There was no hot water. They didn’t inform us on check in that there was no hot water. It wasn’t til we got to the room and tried to take a shower that we found out. We called down to the desk and they said they were trying to fix it but by the time we left the next morning it still wasn’t fixed. They could’ve at least told us before we checked in that there was no hot water.

There was one staff member that wasn’t as restful as you would hope

The good: I received a decent rate via Expedia. I liked that it was convenient to the main thoroughfare, and the AC worked well. The bad: The dated carpets had a musty smell throughout the halls and bedrooms. The bathroom faucets had zero pressure, with only a small trickle coming out when turned on. We had a large party stay there, and upon check-in, some of their rooms only had one towel for two or more people. They were told the laundry had not been done, so they couldn’t get more towels until sometime the next morning, which was a considerable inconvenience. The continental breakfast could have been better: the bagels were stale, the apple juice was watered down, and the orange juice was bitter. We all agreed the coffee was one of the worst we had had at a hotel, so we left and had breakfast elsewhere. The internet was spotty. It seemed only one person was on staff daily, so I can only surmise this is why the rooms were not tidied up and laundry was not done. Our used towels, though hung up, never dried and were still wet/damp the next day as we attempted to dry ourselves. We did not place the privacy card on the door. This type of non-service is usually akin to motels, not hotels, though many motels have better service than what we experienced at your property. If this is the level of service you, Ramada by Wyndham, offer/do not offer, maybe you should rebrand your chain as a motel, not a hotel. Disappointed the day the least.

Nice place to stay my original room had draining issues with the bathroom sink. I went to the front desk. They changed my room immediately. Nice place to stay and very cheap price. I will stay at this location anytime I’m in the area.

Checked into the room. The room had not been cleaned. No towels, bed not made and dirty towel left on the counter. Went to exchange room no other king room available only room with two beds. Would not give me a refund said I had to contact Expedia for refund plus charge me a $50 incidental fee Not at all happy with this place.

The room was clean and comfortable and the staff were friendly

Perfect stay