Baymont by Wyndham Rawlins

Nice and quiet. Got some really good sleep. The bed was comfortable and the water pressure in the shower was good. Nighttime staff was very friendly. Able to get a good cup of coffee when I checked out. I would definitely stay here again

Can't complain bout anything

Room was very nice, clean and new.

They put 2 $50 holds on my bank acct. One was added in with the room charge increasing the total amount for the room, which didn't come off for 3 days after we checked out. The other separate $50 didn't come off until 5 days after we checked out. Marilyn at the front desk was very helpful and tried to have manager give me a call to explain the charges. The shift manager never called, when I called in, she said she didn't know what the charges were and I would have to call my bank. I've never had that happen at a hotel before. I didn't appreciate it. The hotel should at least train their employees to answer questions about the holds. I ended up wasting a lot of time on hold with my bank where the customer service person was able to quickly and easily explain the pending charges.

Rien a critiquer.

Nothing.

Everything. It started off normal. The younger lady that checked me in was pleasant and helpful. Unfortunately I must have accidentally deactivated my room key and there was another older lady at the desk by this time. I did not have my ID because I had not planned to go off the property. I ended up back in the diner, where the office is, and there was no AC. The older lady did not check me in so she did not know that I had checked in already. The guy that also saw me check in vouched for me because she said she would have not let me back into my room without my ID. She gave me a nonsensical scenario that had nothing to do with the situation at hand. She said if I lose my key and someone finds it…which how would they know the name or room number if they found a random room key? They wouldn’t. She could have verified on her end some info FROM my ID. In trying to explain that to her she kept giving scenarios and info that had nothing to do with the situation at hand. She told me the night before some person gave their key to a friend and again, that situation was NOT comparable to mine. I would actually understand not letting me up if I was a friend of a friend and not listed as an occupant. She wasn’t accepting the advice I gave her in identifying someone without their ID. I told her she could have asked me to verify the address on the ID. The name on the account or even the room number and she just looked at me as if I was speaking a language She couldn’t compute. She literally said “well I don’t know what you want me to do”. I informed her that I just told her what she could have done. She wasn’t listening to understand but more to respond. She does NOT need to work in customer service if she can’t come up with solutions to customer services issues. If that older gentleman was not standing there I would have been locked out of my room because she refused to let me in OR think to verify info on the same ID she was requesting.

Did not get breakfast, nothing to like

Checking in at a restaurant and getting a key to a rook that someone was already sleeping in. Having to go back to the restaurant and get a new room that was substandard. Will not be staying there again.

The lady at the front desk assured us that we would not be charged for canceling our room. I asked about cancelation fees and she replied that a card was not on file. I later was charged a cancelation fee by Booking.com. If I had known this, I would have stayed at the hotel. The only reason we switched to a different hotel that night was because it didn't accommodate truck parking as we were traveling with a moving truck.

Nothing due to the fact that i booked the room and after a long day of driving and arriving at the hotel with no hours of service left. Only to find out that they didn't have a room for me even though i received a confirmation number for the booking. Very inconvenient and i will never recommend this place. Staff is very slow and terrible customer service.

i booked the room and after a long day of driving and arriving at the hotel with no hours of service left. Only to find out that they didn't have a room for me even though i received a confirmation number for the booking. Very inconvenient and i will never recommend this place. Staff is very slow and terrible customer service.