The Sebastian - Vail

I really liked the location and the spacious room.

When I arrived, I had a poor reception. I drive an electric car and couldn’t park it because the hotel only offers valet service, and my car key is on my phone. The hotel should have a reserved space for cars that cannot be parked by someone else. The breakfast food was average, but the cost was exorbitant and not worth it. Overall, I would not stay at this hotel again — the price is too high for what it offers, and the treatment I received was disappointing.

Excellent location in Vail Village and easy in/ out with vehicle.

Room was on the smaller side and the bathroom was nothing fancy

I was celebrating my honeymoon these past days in Vail, after staying some days at the Four Seasons we moved to The Sebastian as we were looking to get a sense of the 2 best hotels there. During my first day of the stay i received an emergency call from my family that required me to leave on December 5 instead of December 6, i sent the below email to the hotel manager, i even went to the lobby at night the same day i received the emergency call to let them know i needed to leave and that i was kindly asking to accept booking date changes so i could get a refund for the last night. On the next morning i went multiple times to the lobby looking to speak to the hotel manger and the front desk lady who spoke to him told me i could talk to him if i waited 10 min, which i did, he didnt show up which was very disrespectful even after knowing i was on a hurry, post this the lady went again to his office to then tell me he was ok on approving the date changes from booking that he asked her to do the check out first and then he will approve this date changes from booking so i left the hotel. Hours latter I received an email from booking letting me know that the request was rejected by the Sebastian. I think all this let too much to think for a hotel that is supposed to be on the top tier of vail remember that qhen this small issues happens is were you truly see a hotels quality on customer experience, on my side i just experienced lack of clarity and professionalism in addition of no respect for their customers, on my side this has been one of the the worst client service experiences i have got. I was told not to stay at the Sebastian but i didnt listen, i want to share this so hopefully other travelers doesnt experience the same thing i did, trust me there arr other hotels that will provide way better stays for same or less money

Staff were amazing. New rooms are beautiful

Room was not cleaned daily

Lovely comfortable hotel with friendly and helpful staff. Would love to go back.

We loved it!