Real de Minas San Miguel de Allende

Room

Pool. Water was cold. I actually called the property before booking and asked about pool water temperature. They lied saying it was heated

EL BUFFETE

FALYA UNA AGARRADERA EN LA REGADERA LIMPIEZA EN LAS ALFOMBRAS DE LA HABITACION

Value for money hotel, good rooms. Good cleabing service.

The pool is supposed to be heated but its only solar heated which isnt very effective. Pool was too cold to enjoy. Gym was also very small

La ubicación del hotel es muy buena, te queda muy cerca del centro de san Miguel.

Cobran el estacionamiento, cuando en todos los hoteles ya lo incluyen. Las camas son super incómodas. Por la mañana la presión del agua en la regadera es muy pero muy baja.

El ambiente y la ubicación

No barrieron la habitación, por lo tanto no limpiaron el piso, ni cambiaron vasos sucios

Property is big.

The stay was overall average, but there were several issues that need improvement. The cleanliness was disappointing. The towels provided were dirty and appeared to have been previously used. There were also visible cobwebs in the bathroom, which was not acceptable. During our two-night stay, we requested additional blankets at night. After multiple calls, only a thin sheet was sent, and no further response was received. This was quite frustrating. Although an iron was available in the room, there was no ironing board or suitable space to use it, which made it inconvenient. Housekeeping also did not replace the hand towels after cleaning the room the next day. The reception staff were not very responsive, and communication was difficult due to limited English. We also paid extra for parking. The hotel staff parked the car themselves, but when it was returned, the windshield was covered in bird droppings. No effort was made to clean it, which was disappointing considering the additional charge. The hotel is about a 15-minute walk from the center, which is manageable. Overall, the stay was just okay—not particularly impressive, and there is definitely room for improvement.

La atención y el servicio .

en general todo muy bien