Waldhaus Flims Wellness Resort, Autograph Collection

Wonderful relaxing stay with the family. Food and friendly service were great and the kids were happy hiking with the family and playing in the kids club. Excellent Spa

Fantastisk hotel, gode værelser, gode restauranter og SPA Alt i alt en god oplevelse

Absolutely wonderful. Amazing staff, very friendly and a superb location

Stunning setting, spacious rooms and and great facilities

I was so disappointed by the restaurant Siam in the hotel. I went there to have dinner. I waited at the entrance of the restaurant until somebody guided me to a table. A manager came to me and said "What do you need?". He approached too closely to me so I had to step back, which was intimidating. I had a seat anyway, and ordered a menu (fried rice), then I waited long time. I knew things were slower in Europe, so waited longer. Since I waited enough, I tried to catch the manager while he was passing by. I raised my hand and was sure that he saw me, but he ignored me. I waited more and more time until one waitress asked "Do you want some desert?". At that time, I'd been waiting for 1 hour. I said that I ordered the menu, but the main dish hadn't been served. The waitress checked at the kitchen and said that there's no rice in the kitchen. I waited 1 hour to hear that the menu is not available. I was so upset and couldn't understand what happened. I complained to the manager (who was the residence manager) and also to the restaurant manager. Next day, the residence manager tried to explain. He said the things that happened were all mistakes. But, I still cannot understand how that kind of mistakes can happen. The restaurant manager and the residence manager were there in the restaurant, I was in the middle of the dining room. I don't understand how nobody resolved the issues.

Lovely hotel excellent concierge Shame only one restaurant open in the evening on site

Staff at the hotel were excellent. They went out of their way to make the service feel personal. We had the terrace rooms, which were large and very comfortable. Spa was large and well managed with lots of options. Buffet breakfast was extensive and well done. We have only compliments for every aspect of our stay.

Classic old-school Swiss spa hotel but with a very modern and great spa. Excellent and friendly service, gorgeous grounds and amazing pools and saunas. Can't wait to return to Flims and the Grand Hotel Waldhaus!