Beach Shack

This was a 3 night stay for us. I booked a room with 2 queen beds and sofa bed. When we arrived we were given a lower room in the corner under the steps and next to a loud speaker that plays music starting at 8 am. It was very dark in the room with a gray hard floor and no carpet like in the pictures. We asked to change our room and there was only a smaller room available. We were told they would hold the other room for us that would open up the next day. Yet the staff was unsure we could fit a needed air mattress inside. We stayed packed not knowing our fate. We have a family member with severe OCD and if we couldn’t switch rooms we would need to get him home. The switch was made the next day and staff gave us a beautiful room with carpet that faced the ocean. The staff we encountered did not offer us solutions to our issue. I suggested the solutions. It is clear they were trained to make guests happy such as offering free breakfasts instead of getting a new room and putting in the air mattress to make it work. We will not pick this property again. We prefer congress hall.

Great location, most of the staff very friendly and helpful. Going to the beach and having the chairs and umbrellas set up for you is great, Rusty Nail is convenient.

Bed was very uncomfortable, wifi was terrible, I was not given the room that I reserved.