Erinvale Estate Hotel And Spa

DO NOT STAY HERE - If you are coeliac Please note I have written 9 reviews over the past decade, all wonderful reviews praising staff and facilities this is my first negative review and it gives me no joy but is a serious matter. I booked 2 rooms for my husband and I and also our daughter and granddaughter for 2 nights for Christmas. I emailed the hotel to explain that our daughter and I are Coeliac, they emailed back saying they would let the various departments know. Upon arrival we had lunch, we ordered and explained, as we always do, we are coeliac, so no gluten. At dinner I ordered the exact same meal and was told they left off the sauce as it contained gluten. I explained that I had the same meal at lunchtime and they had given us the sauce at lunchtime. Naturally I was most upset. When 2 people tell you they are Coeliac and order gluten free meals why would you put gluten on their meals? Sure enough, the following day (Christmas Day) our daughter and I were ill, we had to go out to buy medication, it will take months for our bodies to fully recover. Our daughter is 7 months pregnant, Erinvale could have harmed our unborn grandchild. This hotel poisoned us and ruined our Christmas. They clearly do not take food intolerances seriously. The cookies they left on the pillows at turn down were gluten free the 1st night but not the 2nd night. This hotel added insult to injury by offering us 1 room for 1 night on the house. Oh my goodness, words fail me. I even called the hotel to check as I thought I had misunderstood the Manager’s email. Avoid at all costs if you are Coeliac, they do not care about your health.

Lovely staff and beautiful gardens

The food was disappointing.

During our three week lasting trip we spent four nights here especially due to the immediate proximity to the golf course of Erinvale. What an unacceptable rule that visitors are not allowed to play the golf course on Saturday and Sunday- for members only… hotel guests come from far away and are not informed in advance of such a situation. I would expect that at least a few slots would be available for hotel guests!? Especially as this is not a vacation resort: a small pool with only four (!) lounge chairs for 25 rooms or up to 50 guests… what a management policy!? And the SPA is being uplifted. This means NO SPA in a promoted 5 star hotel. Their message: we gladly provide the treatment in your room… Good breakfast with buffet and a la carte options. Coffee specialties require at least 15 minutes waiting time. Could not find out why. Good food quality and very friendly staff in all areas. Thank you very much for this. A highlight is the fine dining restaurant Stefan’s. Refer to my separate evaluation. Weak nearby infrastructure. A dinner option is the close by Millhouse.

The staff at this property consitently outperforms expectations - As regulars of this reknowned hotel, we remain deeply moved by the passion of the team to deliver a world class service - Well done: Gloria, Nobulali and Zoleka. Your dedication to ensure yet another memorable visit is what influence our commitment to always return.

Geordie GM, and Shudley was exremely helpful with our wonderful stay at Erinvale while attending my brothers sons wedding at Lourensford , the whole family and friends stayed in the Hotel ,keep up the good work ! Louise van den Burg Alwyn Parsons