Sunbird ANNEX Resort

Big thing was no hot water and it was freezing cold. Couldnt take a shower the entire weekend cause of it.

It was a really nice room, the counter in the bathroom was small, there wasn’t a ton of space to walk around or put luggage but it was cozy and clean. The water took over 15 minutes to warm up. The beds were comfy and the cottage was cute and convenient and the breakfast was good too. The staff was friendly.

Nice spacious room for the cost however cleanliness left a lot to be desired

The sunbird annex is just another row of rooms on the other side of the sunbird property. It is a very short walk from the annex to the main building. The staff couldn’t be nicer. The breakfast was absolutely fantastic, and free, and the room was very clean. All of the mattress was a little bit uncomfortable. This isn’t an upscale motel by the furniture, but realistically who does much with the furniture. Add fridge and microwave. And again the staff was wonderful. Will definitely be returning often.

Fine

I will never book at this hotel again. I made a reservation with a card and couldn't afford to pay with that card. So, I contacted them immediately to cancel the room. I canceled in time to receive a refund. After that, I booked the same room again with a different card. I trusted them to cancel the first transaction. I was charged twice, $299, for a room with a blocked bathtub.

N/A

Paid a lot for cottage with private outdoor area. Room blinds broken with no curtains in bathroom. No privacy. Was forced to change rooms because they didn’t have blinds to replace. New room did not have smoke detector. Needed to wait for maintenance to add smoke detector to occupy second room. And then shower in second room did not drain and bubbled/gargled overflowed through the toilet bowl toilet would not flush drainage that was filthy was coming from the bathtub and the toilet serious plumbing issue. Forced to change room yet another time and this time no cottage was available and given a room with less amenities. No help was given to move items. Staff at desk during check-in was very nice but staff in the evening to facilitate the move were not pleasant and actually annoyed. Another room also had similar plumbing issues and was given a replacement cottage, which happened to be my original cottage because they fix the blinds for them but yet when I asked for that room, they told me it was blocked and not available due to mechanical issues. I was lied to. they gave it to another couple instead. I have not been compensated for cottage cost. I was told the manager would compensate. I expected full refund for this serious inconvenience & health hazard situation. Only positive thing about this resort is the breakfast and the attendant at the breakfast who was incredibly kind. having to change rooms twice in a 24 hour is not acceptable. Plumbing issues are not acceptable.

Friendly staff

The room need to be more clearn and food need to be cooke well