Heritance Kandalama

Excellent hotel surrounded by nature. Food good, staff friendly. Only lost a star due to pools: there are 3 but not nearly enough sun loungers for any of them, quite often getting full up. I also think at a 5* resort there should be a designated adults only pool

This is my favorite and the best hotel in Sri Lanka . I am a frequent guest of this hotel from 1996. I have no words to describe this property. An excellent and one of the best in the world. F&B area Lalith, and Gamini are the best for last 25 years . During my last four visit I noted their senior restaurant supervisor Sanath was doing very good service and attentive to all the guests .When i enter the main restaurant I look for Sanath a well trained supervisor who genuinely cares about guest comfort. His friendly service goes above and beyond to make our dining experience memorable. From the moment we sat down, Sanath makes us feel right at home by being attentive and proactive about our needs. His service also very specialized and try his best to fulfill the needs of customers. Also he remembers the desires of customers and sometimes discuss with the chef and get it organize. I have noted he directs his sub ordinate staff in appropriate way for their services in the restaurant. I highly recommend him for more senior positions. Saman K

All staff really friendly and helpful. Especially Danushka who served us our cold beers after a long day in the heat! Hotel spotlessly clean.

Kandalama is a 5 star hotel which is in a stunning location overlooking a serene lake. This hotel offers breathtaking views and unforgettable experience. The savour culinary in the main restaurant done by chef Shanmu and Chef Marium will take your taste buds to a different level. The friendly staff in every corner of the hotel makes your stay a comfortable and enjoyable.

There is no hotel like this one - Bawa’s last hotel, built into a side of the rock and covered in vegetation, which makes it difficult to photograph well - but it is absolutely sensational! Our experience here was nothing short of luxurious, and we enjoyed discovering little nooks intentionally built in to make you stop, sit down and enjoy the stunning views or spend time with your company. Monkeys on your balcony peeking into your bathroom as you shower - check! Tiny wrens and geckos to control the mosquitoes - check! Smart design that leaves you in awe - check! And amazing, amazing service.

The one thing to improve is the food, hence rating as 9. While one can get good hoppers, the rest of the buffet was not that great, and we talked to other people staying at the hotel who agreed with us on this. We tried fine dining option, too - to much the same result.

The view over the lake and of Sigiriya is fantastic. The wildlife around and on the hotel makes it feel part of landscape and was wonderful to experience

This is a hotel aimed at large groups or package tourists and not independent travellers. It's geared towards moving people through not for relaxing and enjoying the space. Despite the wonderful views the only place outside with shade to enjoy them was a strange concrete seating area that felt more like a waiting room - we termed it the carpark. despite the lovely pool there were only 16 sun beds available for a hotel that has 152 rooms. There's a lovey terrace on the top floor but this is reserved just for weddings and events. there's a second pool at the very far end of the hotel, but this doesn't have a view and has only 6 sun beds and no shade - it looked tired and a little sad when we visited it. So stay for a night to experience the architecture and wildlife, but I wouldn't recommend it for any longer. It feels outdated and a little run down

A hotel i will never forget , absolutely brilliant . The hotel is surrounded by forest and the lake . The view is breathtaking

The rooms and bathrooms need to be upgraded a bit .