Heritance Tea Factory

The staff could not do more for you very friendly

This property was very difficult to get to very narrow road with the price we paid per night surely they could make the road safer

Like stepping back in time - the hotel has a wonderful old fashioned (in a good way) feel. An incredible building to stay in and a breathtaking location. Rooms are very comfortable and we were lucky enough to have a balcony to look out from.

Nothing.

Staying in the converted tea factory was so interesting..it has a charm all of its own.View it as a stand alone experience and not just accommodation.Very peaceful,take time to relish its uniqueness.. the mini organic tea factory .. I was shown around by a wonderful lady called Jayanthi and Kavikanthan and Sujithraj were so helpful in the restaurant .. Ganesh gave me a little look at the railway carriage where you can have dinner .. all so interesting … but all staff were friendly and offered authentic caring service. Switch off and enjoy the views and dramatic mists as they float over the hills .

Very remote but that’s part of its charm.Its quite a distance to Nuwara Eliya so recommend half board. I respect the dress code for dinner but think it should be made clear when booking that option.

The hotel location is acceptable, and the view from the terrace is quite nice, you can see the surrounding scenery clearly. However, there are very few places that can be reached on foot, which makes it a bit inconvenient if you want to explore nearby. As a Chinese guest, I found both dinner and breakfast to be quite average in terms of quality. In addition, the service felt a bit overly attentive, and I was interrupted quite frequently during meals. The room itself is comfortable and the Wi-Fi signal is excellent. However, there are very few power outlets in the room, and unfortunately there is no charging outlet near the bedside, which is not very convenient.

What I liked the least was the behavior of some of the hotel staff. After helping with small tasks, they would often stand nearby waiting for a tip, which made the experience uncomfortable. This was the only hotel where we encountered this situation. During our seven nights in Sri Lanka, we also stayed at Sigiriya Hotel and the Jetwing Hotel in Yala. These hotels offer similarly high-quality facilities and service, yet their staff never lingered around expecting tips. In addition, some staff members repeatedly tried to promote extra services or products, which made the experience feel somewhat uncomfortable.

Le remplacement et l'architecture de l'hôtel

Rien

Everything! The location, staff, building, experience, food!

I cannot complain

Totally unique building, very comfortable room, super staff and great food. The location within the tea plantation was spot on. Parthmaraj showed us around the amazing gardens he has been tending for 30 years.

Nothing - it exceeded expectations on every level.