BEST WESTERN the Inn of Los Gatos

Everyone was friendly and did there job resulting in smooth check in process, clean rooms, terrific breakfast offering and clean kitchen area. I say this because these days most people representing organizations be it Best Western or any other consumer serving business tend to make you feel as though they are doing you a favor by doing the job they are being paid to do... meaning they do the bare minimum possible. The staff at BW did not give me that impression at all, the opposite.

I received a fair return for the money that was spent on a room to stay in for a week. So I was not missing anything or lacked anything.

Good parking, good location, nicely decorated room, lots of towels. The best I found for me was the extremely comfortable bed and pillows. Slept really well. The staff was attentive and cheerful, and took care of all my needs

The only minus for me was it was difficult to figure out the remote controls (2) for the tv to bring up the available stations.

Allowed me to extend my stay. Check in at 2pm. Check out 1 pm.

TV was a challenge. There were two remotes and figuring out where the source was a challenge.

Hotel room was clean and perfect size.

Comfort wasn’t there, pillows weren’t comfortable, toilet paper was the worst ever, few tv channels and mostly in Spanish, unfriendly kitchen staff.

Location Location Staff (check in)

Location

Staff was extremely rude.

Staff was great 👍

The bed was comfortable and breakfast was good enough

This was one of the loudest hotels I have ever stayed in. You could hear every step of the people above you or the people on the other side of the wall. We were woken up all throughout the night in both rooms we stayed in, but the second room was an improvement. The rooms do not have curtains, only wood slats, so car headlights shine into the room. The first room we had, had multiple dead light bulbs, so the light was poor in the room when getting ready. The gym was closed. Also, you have to ask the front desk to get you ice or water. Lastly, parking availability was quite sparse at times. No microwave and the second king room we had, had no chair like advertised.