Heartland Inn & Suites, SureStay Collection by Best Western

Location, facilities, cleanliness, service.

Loose toilet seat. First floor outside facing rooms should have additional sheer curtain liners so curtains don't need to be kept closed for privacy during the day.

Rooms were clean and rest of hotel too

Here for 1 night only. Easy checkin and out. Our room was clean & quiet. There is NO Elevator. Only 2 floors. Large central open area for breakfast and some first floor rooms open to this area. Breakfast was normal fare. Eggs, sausage, pre made waggles, pancakes and other items. No toast, but other bread type items. Seems to be newly remodeled.

The hotel had a decent comfortable bed and the chairs were quality. The microwave in room 208 wouldn't heat anything., otherwise the fridge was a good size and kept items cool.

Close to bike trails and golf courses we enjoy. Motel was clean, breakfasts had many choices, staff was friendly. Only negative is the facility is a little dated and could use some remodeling-- but overall it was good.

The check in person was very pleasant but they incorrectly informed us that breakfast ran to 10 the next morning due to it being a holiday, even though it was a weekday. When we took our kids down to breakfast at 9:40 the next morning the food that was out was dried out eggs and rubbery french toast. Thankfully they had a pancake making machine. We noticed not everything was out and the cool case with yogurt etc was locked. When we went to the front desk and mentuined that lookimg for assistance the woman that realinded (who was in jeans amd a sweatshirt so we assumed she was a guest) in. Very snotty tone said "Uh yeah, because breakfast is over" We told her the person tbat checked us in told us it went until 10 and she respnded "What? WHO told you that" then she rolled her eyes, sighed, and unlocked the case and told us "help yourself then" It was a little ridiculous. And the place was odd. Sound carries a lot, I could hear conversations verbatim being held in the atrium when in my 2nd foor room and we had a "balcony" room but the balcony was just overlooking the breakfast area. If we had paid extra for it I would have asked for a refund. Overall poor sleep, not the worst but definitely not the best.

The hotel was very clean. The staff was very friendly and very polite. They answered questions. I would recommend this hotel. I do want to say that they should think about having soft closing doors. Otherwise the hotel was very quiet

people were great. nice room. terrific breakfast area. food good. nice variety. pool and hot tub well maintained.