Comfort Inn & Suites

Hotel is clean and well kept. Easy to find and easy to get around Lubbock tx

The management was poor they had me n my kids sleep in a car for two days n the lady in the front office was rude n did not want to help

The room was amazing beds where super comfortable and pillows. I liked how it was cleaned daily and well kepted. The only thing i didnt like was, breakfast starting at 6:30am.

Clean

After canceling a reservation with a trashy hotel we booked this one and was so glad we had to change reservations. It was beautiful and clean. The staff was friendly and helped with any thing we needed. The room was nice and big had plenty of space to put our things including a desk, table and bench plus a couch to sit in that was also a sleeper sofa. Towels were big and fluffy. Beds were super comfortable and so was the bed linens. Shower was nice and big and had shampoo and conditioner dispensers. Had a really nice sink with a beautiful mirror that lit up around it and had cubbies under the sink. Had lots of plugs and lots of different lighting options. Breakfast was great. The only we were disappointed on was the swimming pool was closed because something was broken but the indoor pool was beautiful and spacious. We had noisy people above us but was taken care of immediately. Best hotel we have ever stayed at.

Paid for a 1 king w/ jacuzzi, got a 2 queen w/ no jacuzzi. Asked for the correct room I paid for and was told I needed to call and cancel to get my money back and that they didn’t have a room I paid for with a reservation. Also was told it wasn’t guaranteed that I would get my money back as I was the one canceling and that it would have to be decided if I would be getting a refund as long as I didn’t break any of the cancellation fees. This is ridiculous as I should get what I paid and reserved instead for being told in essence “ cancel if you want even if your here on vacation and you may not even be refunded and good luck finding somewhere else tonight”

The front desk girl wasn’t friendly. She gave me the room card with out a card holder with our room number then became short when I asked which room number was it.

My second night I discovered an ant infestation. I had a sprained ankle and was in a cast boot and therefore had to very inconveniently pack all of my belongings and switch rooms. I attempted to address this with a manager two days consecutively. I even added a day because the manager was not there when they said she would be the first time and she didn’t show on the second day they either. I spoke to 3 different staff persons, all who agreed to pass my information on to the manager and have her get back to me, but to date I have not heard from a manager. Also all staff refused to provide me information for the manager, not even an email address. Additionally, I checked in on a Saturday and the elevator floor was filthy until Monday which indicated the property is not cleaned on the weekends.

Roos were very clean and inviting

Was not help ful