Zermatt Utah Resort & Spa Trademark Collection by Wyndham

The Zermatt Hotel felt a little like the hotel in The Shining, a little old and a lot tired. There were no ice machines on either the 2nd or 3rd floors. You had to go down to the front desk and ask; the clerk would then go into the bar with your ice bucket and fill it for you. The hot tub was hot but there was no way to turn on any jets. In fact the "On" button had a metal plate over it. All that was left was the "On" sign. The safe was locked and unable to be used. I guess I could have gone down to the front desk and made a request to open it, hoping that the desk clerk wasn't too busy getting ice for another hotel guest. And you could only get your room tidied up if you stayed 5 days, then and only then, would a maid come in on day 4. So then, there's the daily resort fees of $28.80. I am a platinum Rewards member, so the Wyndham rewards rate that I paid included the $28.80 in my room rate, which I proved to the manager. She proceeded to charge me an additional $28.80 per day for 3 days ($86.40) when I checked out. I fought her on it at check out, and then in a subsequent phone call. After talking to her boss, she reluctantly said she would credit my card for $86.80. It's been 5 business days, and I have yet to see it hit my account. That might have been enough to appease me, but in an email, she still thought that she was in the right to charge me, which riled me to no end. First of all, the Zermatt has no business charging a resort fee for a substandard accommodations, and the lack of wintertime amenities, ie. mini golf, tennis court, beach volleyball, outdoor pool, can't be utilized. And the indoor amenities were lacking, hot tub with no jets, no ice, no safe, and no maid service. And second of all, if you are going to manage a Wyndham property, understand how the Wyndham rewards rate works at your resort.

Staff breakfast

Hot tub didn't work pool cold as it was winter

The SPA and pool

No service,

Food was amazing.

Rooms are a bit dated but match the theme

Location is great. Love the area.

Our room carpet was disgustingly dirty. Turned our feet and socks black. You could see the dirt and spots on the carpet in living room. The couch and pillows smelled horrible, like urine. Told the staff when we checked out and they said and did nothing. The pool area was over crowded which is to be expected over Labor Day. But the towel bin was over flowing and not taken care of and no pool towels left for other guests because laundry clearly had not been done. No workers on pool area and kids were clinging all over the rock wall in the hot tub and no supervision. We have stayed here several times in past and it has never been like this before. Greatly disappointed.

It was clean.

Just about everything could have been better. There was not enough parking. I had to park on a dark street that had no lights and it was very dark. The room did not have a refrigerator. The key cards didn’t work which required resetting every day, including a ten minute walk through a maze to the lobby to do so. My room was next to a noisy generator, but the property was fully booked so there were no options. The cafe had insufficient food for a Sunday when nothing else was open.

View, room was clean

The hotel is in disrepair. The carpets are frayed, wallpaoer peeling, paint needs to be touched up, neither hot tub worked. There were no onsite restaurants or food@1 options available.