Kona Reef Resort

Booked unit# A6 thru Kona Coast vacations knowing that this is an older, somewhat tired, development. Our dealings with Kona Coast were very satisfactory and would definitely book thru them again. The unit itself is showing a tired look, even with what appears new furniture that is somewhat rather uncomfortable. The raised bed was an initial challenge but a trip to Walmart to get a step stool was helpful. If you suffer from any disabilities getting up and down would prove a problem. Location is excellent, oceanfront with no security issues as the development can be accessed by anyone. Pros: great location. Reasonable prices. Good booking agent Cons: unit needs deep cleaning, sofa bed uncomfortable. Needs a foam topper to keep the springs out of your kidneys. Fix the shower valve/mixer and hose. Repaint. Dump the plastic flowers.

This review is specific to unit F5. I have stayed in many rental units and this one has to be near the top, if not the top, of my list. First off the location is within an easy walk to 'downtown' Kailua-Kona, with lots of restaurants, shops, and bars. The complex has a nice pool and great lounging chairs. The only drawback is there was only one functioning grill/BBQ of the four. The location is great for watching sunsets. The condo is very clean and comfortable. It is ground level at the front door (no stairs) but the back patio is elevated, so you don't have people walking by your sliding glass door all day! Privacy is important to me. This unit has separate A/C units for the main room and the bedroom, so you can enjoy the sliding door being open to the main room while keeping the bedroom cool. The kitchen is important to us and this one has pretty much everything you need for pots, pans, utensils, etc. Also, the owner seems to be okay with the cleaners leaving any unopened leftover food, which is a wonderful bonus as you don't have to waste money on things like cooking oil or various spices. Although we did not utilize them, the owner has a large variety of water 'toys' for renters to use. Obviously, we were very pleased with the opportunity to stay in this unit and will stay there next time we are on the Big Island.

I would not give this place any of your money. 12 hours before checking into F23 the host cancels my stay for no reason. VRBO is not able to get a hold of the owner of F23 either. Currently, I have to go through my credit card company to get my money back. Only saving grace is that VRBO did as much as they could to get me a place to stay as I was on the airplane headed to Hawaii when the world's worst host cancelled my family vacation condo. VRBO has been trying to get a hold of the host since Nov 13th and the host has not returned calls or messages.

This place is the WORST place I have ever stayed. If I had booked a cheap floozy house of ill-repute I would have had a better experience!! Dirty place, no one to contact for help, no cable or wifi, contact phones were disconnected when called, folding door fell off when we tried to open it for washer and dryer, overhead light had NO cover, homeless camp right outside the balcony, dryer lint trap was so full of lint it was a fire hazard, curtain rods in front room for lanai was so rusted it was difficult to open curtains, A/C coated with dust and cobwebs, bathroom fan cover COATED with dust and lord knows what else. If I had stayed outside at the homeless camp I probably would have had a better experience.

There's a reason this is the pic on the website for this rental. Ground level, view of nothing but a rock wall. Between a parking lot and the pool. Room needed work. Toilet tank drained and refilled every 15 minutes. Reported it day 1, never fixed. Numerous other repairs needed. Couch was horribly uncomfotable. Was the property waterfront? Yes. Short walk down the road to a nice lagoon, bars and restaurants, which was awesome, because its $15 an hour to park anywhere in Kona

The location is excellent. Our suite, E-1, was a basement apartment, but it was a walk-out so it had a lot of light in the living room, just not in the bedroom. It was very spacious. The kitchen has been renovated recently and it was nice and very functional. But the bathroom was unacceptable. The walls were peeling in big hunks, there was a paint-spattered, dirty window, and there was a weird glob of spackling or something where they had moved the shower rod. In the bathroom and elsewhere, the furniture was beat up and worn beyond what I would expect. The air conditioning worked well but had a musty smell. There isn't much to the resort but it was well kept.

We stayed here for our wedding/honeymoon and the staff was very nice as well as the location was great for exploring

It's a beautiful place in a great location next to the beach, especially great spot for unforgettable sunset! Awesome staffs were very friendly and helpful. The one bedroom and living room were very spacious and clean, with a fully equipped kitchen and a washing machine thoughtfully provided. Everything was clean and comfortable. Relaxing! This is definitely a place I would stay again and I highly recommend it.

Great views however rental unit itself for the great Oceanview condo was not good. It needs some updating! It was unit D01. *The master bedroom bed was really bad, huge lumps in it and sagged really bad. *The toilet upstairs made a really loud noise every time the flushed it and it may have had a leak in it because the ceiling had a kind of bulge and crack in it like there may be a water leak. *The curtains in the living room and bedroom had big tears in them so if people wanted to look in they could. *The windows were really in need of cleaning. *The air conditioner only cooled the living room, and they had a standing fan, but it was broken and didn’t work. *The doors to the washer and dryer were off the track and kept wanting to fall off so you had to be very careful with them. *The dryer vent was broken so it was hard to use the dryer because the door didn’t want to close. *The living room couch cushions had slits in them like were holes *The paint on the floorboards in the master bedroom, look like it was chipped and falling apart, like almost like they had a mold issue The view helped for the week, and if you don't care about something being run down then sure rent this place, but we won't stay here again.

When we arrived we were assigned room E3. This is bottom floor E building next to the pool. A dark little room that shares a common patio with rooms E1 and E2. The room has a view of people sitting at the pool. The room features a king bed in the bedroom, along with a pullman in the living room. The sliding glass door does not have a locking mechanism, just a handle. According to the on site personnel, these rooms are pre-assigned by Raintree and there is no option to move us to a nicer room. So this glorious hole cost me 2 years of points... Fabulous. We went to Hilo to stay with friends for the first couple of nights. Interestingly enough, we came back on night 3 to find that someone had started a plumbing project in the kitchen... How I wonder did they figure that we would not return? Back to Hilo we went. This would have been our 5th stay at the Kona Reef over the last 10 years or so. This it the third occasion where we have booked it through Raintree Vacation Club. Last year we di as well, and we had to leave the first night because the whole room smelled like someone had poured an entire bottle of Clorox in the place... burning eyes, it was bad news. On day 2 we bought cleaning supplies and cleaned it ourselves. So my point, the Reef is nice... we've rented other rooms there through other companies that have been just fine... but please, DO NOT RESERVE YOUR ROOM AT THE KONA REEF USING RAINTREE VACATION CLUB! You'll be sorry. Ive posted pictures of the room including the wonderful tub, and the mess the plumbers left us on day 3.