Alpine Haus Bed & Breakfast Inn

The owner Anil was so pleasant, made sure we felt comfortable and greeted us each time with so much kindness

I spent 2 nights at Alpine Haus with my husband to celebrate my birthday. It was lovely, cozy and comfortable with a fireplace in the living room and in our room. Anil was a wonderful host with good suggestions for local restaurants. The breakfasts he made at the inn were amazing. Anil made us feel special. Stay here and you will relax and enjoy every minute.

Anil was a delightful host. He was very friendly, informative and helpful. We were in the area for the Winter Special Olympics. The room was charming and the breakfast was fantastic. We will stay there again if we are in the area.

We were shouted at and kicked out. Before check in. Horrible experience. Fearing the physical safety of my kids, I did leave the premises to find another nearby option. It is saddening to write negative reviews about small businesses, but I had a disturbing and distressing experience with an owner that kicks people out on a whim, so I am doing this for my civic duty to America. 1) Long story short: Upon check in, I said to Anil, the owner that was in a customer welcome position, that I didn't not agree with his $150 fees for checking in exactly 3 people in a room for exactly 3 people and Anil got REALLY MAD, screaming and agitated. 2) The rudeness: Angrily, Anil started shouting (and then writing) disturbing things such as “fraud”, “egoistic”, “immature” and “I am not a thief” and victimized himself in this situation as the "senior person treated with disrespect". Anil, you KICKED OUT 2 kids, aged 5 and 8, who was disrespectful? 3) The Climax: He then went to display emotional instability, anger issues and started shouting “I DON'T NEED YOU, I SERVICED 20 thousand CUSTOMERS ALREADY”, “GO SOMEWHERE ELSE”. Fearing the physical safety of my kids, I did leave the premises for another civilized option nearby. 4) Poor customer service... 🤯 Despite the trouble he caused me, I am concerned about his state of mind, as being caught with his hand in the cookie jar (more below) and having a client providing honest feedback is not fair are just mundane upsets in this day and age. 5) The reservation: I booked a room with clear statements that fits 3 people (pic attached). We were three. Not four, just three. Me and two kids. That’s all. 👶+👶+🙍🏻. After being kicked, I went to inspect his website. ANIL 😡 has a confusing website that allows me to book for my party without stating my party size. A non republican upselling strategy? Hard to say. 🚓🚓🚓🚓 His own website states a $20 fee for extra guests (pic attached). How did it become the $150 you tried to get from me? Does it matter? No it doesn't. I got kicked out. Anil, you should not kick out customers when they merely talk about your high and abusive hidden fees. Your inn was empty, you can reverse it still if you want to. 6) Price is what you Pay, value is what you get. After leaving and checking in at a nearby hotel 3x the price (I fear families where his behavior could have created deeper trouble) I was greeted with a smile to which I understood why Anil’s place was so much cheaper. 7) To his credit and reinforcing his simple lack of customer skills and bad state of mind, he allegedly did not charge my credit card when I asked for a reimbursement. Small victory for you, Anil, you got a small part of it all right. 8) Suggestions: Listen to your customers' feedback without kicking them out. Your own website is confusing leaving room for disappointment. Your own website had a $20 dollar surcharge and not the $150 you created out thin air. Your website does not ask for a customer’s party. It leaves it at a default 2 ppl. Lack of transparency creates frustrations that you could not handle as a customer facing professional. You can do much better in 2024

Had a wedding at Crystal Springs and got locked out of the wedding block of rooms so decided to stay offsite and was glad we found this terrific Bed & Breakfast! The owner operator was Tremendous & available 24x7. He arranged transportation for us and served us a delicious breakfast. The room was great - much better than the pictures. We saved a tremendous amount of Money by booking this B&B and made a new friendship with the owner.

Such a cozy place for a get away. DELICIOUS breakfast and wonderful service. Owner, Anil, is truly a pleasure and takes great pride in his B&B and it shows! Definitely coming back for more perfect get aways.

Anil was amazing..he was professional and very experienced in his hospitality. He didnt want us to lift a finger! He made sure our stay was welcoming and very comfortable. It was truly the meaning of relaxing and a good recharge. We stayed for two nights but the time we left, we all hugged and told eachother we'd see eachother soon, and we will! He gave us great recommendations for restaurants and activities. My husband and I definitely made a good connection with Anil this weekend and we didn't want to see it end. Can't wait to go back!

We really enjoyed our weekend at The Alpine Haus! Yes, it is quaint, meaning the furnishings are a bit on the older side, but Anil, the owner and host, is so welcoming and helpful that none of that matters. We stayed in the Violet Suite and we were very happy! The gas fireplace warmed us up on a rainy morning, and the bed was very comfortable. Breakfast times were assigned and Anil was always there in the dining room with a welcoming word and some delicious food! There are a lot of things to do nearby, such as visiting the Warwick Winery, and the downtown area of Waldwick, but we also enjoyed relaxing in our room, watching TV and enjoying the fire. We were sorry to have to leave on Sunday, and would definitely return to this lovely place!

Beautiful Bed & Breakfast, with excellent service, very close to local town and Mountain Creek Sky Park, the owner was very helpful and explained everything about different places to eat and visit. Definitely we will stay in this place in future .

Wonderful host! Amazing weekend. We truly enjoyed our stay and will be back.